MS Teams with Enterprise Voice Expert

4 weeks ago

New Delhi, India HCLTech Full time

MS Teams with Enterprise Voice ExpertLocations: Chennai, Bengaluru, Noida, Pune & Hyderabad locationsYears of Experience - 5+ yrsRequired Skill: MS Teams, O365, Enterprise voiceJob Description- Experience in Microsoft Teams EV, - MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and MTR environment. - Implementation & support experience specifically in the area of O365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical. - Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution. - Troubleshoot Teams client issues. - Troubleshoot meeting creation and scheduling issues. - Enable users for Microsoft Teams Phone Enable users for Direct Routing Enable per-user calling features Plan and design a Microsoft Teams PSTN solution Configure Phone policies Configure auto attendants and call queues Design network infrastructure for optimal Microsoft Teams Phone performance Extend a Direct Routing infrastructure Monitor Microsoft Teams Phone Monitor and troubleshoot Microsoft Teams clients and devices Troubleshoot Direct Routing connectivityPRIMARY RESPONSIBILITIES:- Experience on Microsoft Teams with Enterprise Voice is must - Experience on AudioCodes/Sonus Gateways/Downstream SBCs - Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams - Experience and Knowledge on MS Teams Direct routing for Enterprise Voice & SIP Trunk Integrations. - Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS. - Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies - Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment. - Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc. - Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy - Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods. - Good knowledge on Active Directory & Domain Services, Certificate Authority - Knowledge on PowerShell Scripting - Knowledge on Call detail Recording tool

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