Delivery Head

13 hours ago

New Delhi, India TRUGlobal Full time

Job Title: Delivery Head – IT Infrastructure ServicesExperience: 15+ years in IT Infrastructure Delivery, P&L Management, and Client EngagementJob SummaryThe Delivery Head (IT Infrastructure) will lead the end-to-end delivery of IT infrastructure services (Cloud, Data Center, Network, Security, etc.), ensuring revenue growth, profitability, and client satisfaction. This role requires a strong background in infrastructure project delivery, contract management, and C-level stakeholder engagement.Key Responsibilities1. Revenue Growth & Account Expansion- Drive YoY revenue growth through strategic account planning and expansion of infrastructure services (Cloud Migration, Managed Services, DevOps, etc.). - Identify upsell/cross-sell opportunities (e.g., hybrid cloud, cybersecurity) and lead proposal efforts.2. Profit & Margin Management- Own gross margin targets for fixed-bid and managed infrastructure contracts. - Optimize delivery costs (resource utilization, vendor negotiations, automation).3. Budget & Contract Oversight- Ensure adherence to fixed budgets for infrastructure projects (SOWs, MSAs, POs). - Manage contract renewals, amendments, and compliance (SLAs, KPIs).4. Client Relationship & Governance- Lead C-level stakeholder engagement (CIOs, CTOs) and conduct Quarterly Business Reviews (QBRs). - Improve Net Promoter Score (NPS) by addressing client pain points proactively.5. Delivery Excellence- Oversee infrastructure service delivery (ITIL, Agile, DevOps) with a focus on quality, scalability, and security. - Resolve critical escalations (e.g., outages, security breaches) with minimal client impact.6. Team Leadership- Manage onsite/offshore delivery teams (Infrastructure Architects, Cloud Engineers, Network Specialists). - Foster innovation (AIOps, automation) and skill development.Qualifications & SkillsMust-Have:- 15+ years in IT Infrastructure Services (Data Center, Cloud, Network, Security). - Proven track record in P&L management ($10M+ accounts) and margin optimization. - Expertise in infrastructure contracts (SOWs, MSAs) and governance frameworks (ITIL, ISO 27001). - Experience working with C-level stakeholders (CIOs, CISOs).Preferred:- Certifications: ITIL, PMP, AWS/Azure Cloud, CISSP. - Background in managed services and transition/migration projects.

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