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Team Lead- Travel

2 months ago


Gurugram, India Coforge Full time

Key Responsibilities

  • Managing the fay-to-day activities for the team
  • Motivating the team to achieve organizational goals
  • Developing and implementing a timeline to achieve targets
  • Delegating tasks to the team members
  • Conducting training of team members to maximize their potential
  • Empowering team members with skills to improve their confidence, product knowledge & communication skills
  • Conducting monthly performance reviews
  • Contributing to the growth of the company through a successful team
  • Creating a pleasant work environment that inspires the team
  • Managing Absenteeism & daily required billable numbers as per the agreement
  • Responsible for Team’s performance level & able to produce required productivity reports on daily/weekly/monthly basis



Experience and Qualifications


Academic Qualifications & Experience


  • Graduate
  • Minimum of 3-5 years BPO experience
  • Should have worked as a supervisor for atleast 2 years or a TL for atleast 6 months
  • Preferred work experience of at least 3 years in the Travel domain(Customer service)

Systems Skills & Experience


  • Basic knowledge of the Microsoft Office software packages


Key Competencies


  • Good Communication (both verbal & written) and Inter personal skills
  • High Customer service orientation
  • Team Management Ability & should have managed a team of atleast 15-20 TM's in the last role
  • Client management skills
  • Should be able to motivate people
  • Should be Confident, High on Energy and Innovative
  • Should be able to work in a high pressure environment and for long hours
  • Should have Target achievement orientation
  • Ability to work as part of a team and contribute towards team goals
  • Flexible to work in night shifts (24*7 shifts)


Reporting to


  • Asst Manager - Operations


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