Salesforce Business Analysts

Job Description

Req ID:    

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Business Analysts to join our team in Delhi, Delhi (IN-DL), India (IN).

"• Understand and document customer business requirements through leading requirement workshops 
• Develop requirement specifications according to standard templates as well as responsible for SFDC Solution Design, Use Cases, User Material, technical and non-functional requirements 
• Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval
• Act as the liaison between the business team, technology team, support, and offshore team
• Act as a Mentor to Junior and Mid-level BAs
• Contribute to the Business Analysis Center of Excellence
• Ability to build relationships/rapport with the Product Owner and Client is KEY
 
Qualifications: 
Required: 
• Current Salesforce Administrator Certification 
o 7+ years of Business Analysis experience, including:
o Led a Discovery Workshop
o Produce AS-IS and TO-BE process flows in Visio, Lucid, etc.
o Identifying gaps and pain points
o Elucidate requirements into User Stories and Acceptance
o Criteria and gain client sign-off 
o Prepare for and conduct Sprint End client demos
o Work with technical leads; onshore and offshore
o Use Analytical and problem-solving skills
o the Relationship Builder among Product Owner, Client and other project stakeholders
• A minimum of 3 years:
o utilizing Salesforce Best Practices
o knowing when to utilize configuration vs. custom code vs. App Exchange product
o working within Agile development methodology
o working in JIRA, or similar Project Management tool
• 3+ years of Salesforce.com experience, including:
o Configuration 
o Workflow/ Process Builder and Flow 
o Approval Processes 
o Org Wide Sharing Rules 
o Role hierarchy and User Profiles 
o Data migration using Data Loader or Data.io 
o Reports and Dashboards Creation
 
Preference Qualifications: 
• Salesforce App Builder, Service Cloud or Sales Cloud Consultant Certification
• Agile cert (SAFe, IIBA, PMI, etc.)
• Superior written and verbal communication 
• Strong understanding of CRM functional knowledge
• Prior experience with multiple system integrations and data field mapping
• Experience in User Acceptance Testing and End-User Training
 
Ideal Mindset: 
• Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team. "
#Salesforce

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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