Salesforce CRM Business Analyst

20 hours ago

New Delhi, India ValueMomentum Full time

Job Title: Senior Salesforce Business AnalystLocation: Mumbai - Santa Cruz /BandraJob Type: Full-TimeExperience Level: Mid-Senior LevelJob Summary:We are seeking an experienced Salesforce Business Analyst with over 5 years of hands-on experience to join our growing team. The ideal candidate will be responsible for gathering business requirements, analyzing processes, and delivering data-driven solutions within the Salesforce ecosystem. You will serve as a key liaison between business stakeholders and technical teams, ensuring Salesforce solutions meet business goals efficiently and effectively.Key Responsibilities:- Collaborate with stakeholders across departments to gather, analyze, and document business requirements. - Translate business needs into clear, detailed user stories and functional specifications for Salesforce solutions. - Evaluate and propose enhancements to current Salesforce workflows, reports, dashboards, and integrations. - Work closely with Salesforce administrators, developers, and third-party vendors to implement scalable solutions. - Lead or support UAT (User Acceptance Testing) processes, including test plan creation and defect resolution. - Provide ongoing support and training for end-users to maximize Salesforce adoption. - Analyze data and generate reports to support business insights and decision-making. - Act as a subject matter expert (SME) for Salesforce features and industry best practices. - Ensure solutions comply with data governance and security standards. - Monitor and maintain system performance, ensuring high availability and optimal user experience.Required Qualifications:- Bachelor’s degree in Business Administration, Computer Technology or equivalent - Minimum 5 years of experience as a Business Analyst with a focus on Salesforce CRM. - Strong understanding of Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud. - Experience with Salesforce configuration, data migration, and reporting tools (e.g., Reports, Dashboards, Lightning). - Proven ability to create business requirement documents (BRDs), functional requirement documents (FRDs), and user stories. - Hands-on experience with tools such as JIRA, Confluence, Lucidchart, or Visio. - Excellent communication and stakeholder management skills. - Ability to work independently and manage multiple projects simultaneously.Preferred Qualifications:- Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, Business Analyst, or Platform App Builder). - Familiarity with Agile/Scrum project methodologies. - Experience with third-party Salesforce integrations (e.g., marketing automation, CPQ, e-commerce). - Basic knowledge of Apex, SOQL, or other development-related aspects of Salesforce (nice to have).

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