Associate Solutions Consultant, Eclipse Client Services

1 week ago

Hyderabad, India SS&C Technologies Holdings Full time
Job Description

Get To Know The Team:
SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential. Eclipse Client Service is rapidly growing and needs your help Eclipse Service Consultants are an integral part of the Eclipse platform, a cloud-native investment management solution, working both with our clients and our R&D teams. We collaborate with product and engineering and provide product feedback as key stakeholders and the voice of the client, promoting supportability and quality within the platform.
Why You Will Love It Here

  • Work/Life Balance : Hybrid work environment, Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing:   Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Diversity & Inclusion:   Committed to Welcoming, Celebrating and Thriving on Diversity
  • Training : Hands-On, Team-Customized, including SS&C University
     

What You Will Get To Do:

  • Handle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platform
  • Own client projects working with hedge fund custodians/administrators, as well as internal projects working with R&D
  • More experienced consultants are expected to train associates, act as an escalation point, and handle more complex or nuanced projects
  • Manage case queue and ensure cases are handled in a timely manner with effective prioritization of tasks on hand
  • Collaborate closely with internal teams (Development, Project Management etc.) to ensure successful fixes for any bugs to achieve a quick resolution for client satisfaction
  • Advocate for product enhancements to meet evolving client needs and support scalability
     

What You Will Bring:

  • Recent and relevant work experience with similar functionality (Financial Services, Investment Technology, or Software-as-a-Service (SaaS) in a technology or client-facing and support role
  • Familiarity in related subject areas such as Finance, Information Systems, Computer Science, Business Administration or similar
  • Technology troubleshooting skills and interest in technology and software support
  • Ability to learn new processes, products, and support tools quickly
  • Excellent communication skills, and ability to explain technical issues to non-technical users
  • Understanding of financial markets and related processes
  • Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes
  • Experience training employees on a growing team
  • Understanding of account and project management best practices
  • Proven ability to support client's troubleshooting requests in a timely manner
  • Willing to work early-shifts (if required)


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