Innefu Labs

3 weeks ago

New Delhi, India Innefu Labs Pvt Ltd Full time

Customer Success Manager : Government clients (Defence or Law Title : Customer Success Manager/Service Manager


Location : New Delhi


Experience : 6-8 Years

Company Description (www.innefu.com)

- Innefu Labs Pvt Ltd. is an Indian cybersecurity and artificial intelligence (AI) company headquartered in New Delhi, India.


- The company specializes in providing cutting-edge cybersecurity solutions, AI-driven products and services to various sectors, including government, defence, law enforcement, and enterprises.

Job Description :

- As a Customer Success/Service Manager, you will play a pivotal role in ensuring that our customers receive exceptional support from the post production stage through their entire customer journey.


- You will work closely with our Delivery, sales, marketing, and customer success teams to understand customer needs, provide technical expertise, and ensure successful retention, profitability and growth through cross sell/Upsell.

- Strong knowledge of Data Analytics technologies and methodologies.

Key Responsibilities :

- Collaborate with government customers to create and implement tailored success plans.

- Outline specific goals, milestones, and action items.

- Drive customer value through issue resolutions, training, tech workshops, and enablement.

- Maintain a deep understanding of each customer's needs and objectives.

- Regularly engage with customers to proactively identify opportunities for additional services.

- Identify opportunities for upselling and cross-selling.

- Serve as a technical subject matter expert for customers.

- Provide guidance and troubleshooting support.

- Share best practices with customers.

- Collect feedback from customers and the sales team.

- Identify opportunities for product or process improvement.

- Focus on the Data Analytics product line for all customer success activities.

- Identify and execute opportunities for cross-selling and upselling related products and services.

- Drive sales of Annual Maintenance Contracts (AMCs) to enhance customer retention and satisfaction.

- Handle government clients, particularly in Defense and law enforcement agencies.

- Ensure extensive hands-on experience with government clients.

Qualifications :

- Bachelor's degree (BE/MCA/MBA) or equivalent field experience.

- 5-10 years of experience as a service manager, customer success manager, or key account manager in the Data Analytics product line.

- Extensive experience in generating cross-sell, upsell, and AMC sales opportunities from government customers (Defense, State Police, Income Tax).

- Proven experience handling government clients, specifically in Defense and Law Enforcement agencies.

- Strong technical background with the ability to explain complex concepts clearly and understandably.

- Excellent communication and presentation skills familiarity with industry-specific tools/software is a plus.

(ref:iimjobs.com)

  • Innefu - Head - Sales

    3 weeks ago

    New Delhi, India Innefu Labs Pvt Ltd Full time

    About the job:Job Description For Business Development Manager:- Defense Vertical Innefu Labs, a Software Product Company, was founded with the mission of creating innovative solutions to address security gaps and data analysis needs.- The company specializes in developing products and services in the Cybersecurity and Big Data Analytics domains.- One of our...

  • Innefu - Manager - Sales

    3 weeks ago

    New Delhi, India Innefu Labs Pvt Ltd Full time

    About the jobRole: Manager - Sales Experience: 6-8 Years Location: Delhi Company Description:- (www.innefu.com) We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security...

  • Innefu - Senior Software Engineer - C++ Programming

    3 months ago

    Delhi NCR, India Innefu Labs Pvt Ltd Full time

    Role : C++ DeveloperCompany : Innefu Lab Pvt. Ltd. Role : Sr. Software Engineer Experience : 6-8 yearsCompany Description ( :We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our...

  • Innefu Labs

    1 month ago

    Delhi Division, India Innefu Labs Pvt. Ltd. Full time

    Role : Python Developer Experience : 4-6 Years Location : DelhiWe are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security solutions that are based on cutting edge technologies...

  • Inside Sales Associate

    3 months ago

    Delhi, Delhi, India Innefu Labs Pvt. Ltd Full time

    **Job Title: Inside Sales Associate** **Company**: Innefu Labs Pvt Ltd **Location**: New Delhi, Netaji Subhash Place - 110034 **About Innefu Labs Pvt Ltd**: Innefu Labs Pvt Ltd is a leading provider of cutting-edge cybersecurity solutions. We specialize in advanced authentication, digital surveillance, and cyber intelligence technologies. Our innovative...

  • Innefu - Company Secretary

    3 weeks ago

    New Delhi, India Innefu Labs Pvt Ltd Full time

    Job Description for company SecretaryCompany Description (www.innefu.com)- We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security solutions that are based on cutting edge...

  • Innefu - Chief Finance Officer

    3 weeks ago

    New Delhi, India Innefu Labs Pvt Ltd Full time

    Company Description (www.innefu.com)- We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security solutions that are based on cutting edge technologies like Artificial...

  • Innefu - Project Manager

    3 weeks ago

    New Delhi, India Innefu Labs Pvt Ltd Full time

    Role: Project ManagerExperience: 10-15 YearsLocation: DelhiCompany Description (www.innefu.com)- We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security solutions that are...

  • Innefu Labs

    3 weeks ago

    New Delhi, India Innefu Labs Pvt Ltd Full time

    Job Description:As a Customer Success/Service Manager, you will play a pivotal role in ensuring that our customers receive exceptional support from the post production stage through their entire customer journey. You will work closely with our Delivery, sales, marketing, and customer success teams to understand customer needs, provide technical expertise,...

  • Innefu Labs

    6 days ago

    delhi, India Innefu Labs Pvt. Ltd. Full time

    We are seeking an experienced and dynamic Pre-Sales Manager with a strong background in AI, ML, or data analytics. The ideal candidate will excel in client engagements, understanding complex requirements, and delivering compelling product demonstrations. They will also be proficient in solution designing, technical documentation, and managing various...

  • Technical Sales Manager

    4 months ago

    New Delhi, India Innefu Labs Private Limited Full time

    We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security solutions that are based on cutting edge technologies like Artificial Intelligence, Predictive Intelligence, Facial...

  • Technical Sales Manager

    7 days ago

    new delhi, India Innefu Labs Private Limited Full time

    We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security solutions that are based on cutting edge technologies like Artificial Intelligence, Predictive Intelligence, Facial...

  • Product Manager

    7 days ago

    New Delhi, India Innefu Labs Private Limited Full time

    We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security solutions that are based on cutting edge technologies like Artificial Intelligence, Predictive Intelligence, Facial...

  • Product Manager

    2 months ago

    New Delhi, India Innefu Labs Private Limited Full time

    We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security solutions that are based on cutting edge technologies like Artificial Intelligence, Predictive Intelligence, Facial...

  • Product Manager

    7 days ago

    new delhi, India Innefu Labs Private Limited Full time

    We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security solutions that are based on cutting edge technologies like Artificial Intelligence, Predictive Intelligence, Facial...

  • Company Secretary

    1 month ago

    Pitampura, Delhi, Delhi, India Innefu Labs Pvt. Ltd Full time

    **Job Description for company Secretary** We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security solutions that are based on cutting edge technologies like Artificial...

  • Content Writer Intern

    3 months ago

    Delhi, Delhi, India Innefu Labs Pvt. Ltd Full time

    Brief Description of Duties: We are in the lookout for a talented Content Writer to create compelling blog posts, white papers, product descriptions, social media content and web copy. We’re looking for someone who can expand our digital footprint and drive more value through online content. You should have had a proven track record of producing pieces...

  • Marketing Intern

    3 months ago

    Delhi, Delhi, India Innefu Labs Pvt. Ltd Full time

    Your Responsibilities  If you re an ambitious individual who wants to build a career in social media and Search Engine Optimization/ Marketing, then we want to work with you.  Develop and assist digital marketing campaigns. Should be aware of On-page and Off-page Optimization.  Should be aware of Digital Marketing tools like - Semrush,...