Current jobs related to Engineering Manager- SRE, Digital Business - Bengaluru - Sony Pictures Networks India
-
Sre
5 months ago
Bengaluru, India Ness Digital Engineering Full time**Description** The Role: Site Reliability / Cloud Engineer The Impact: What's in it for you: - Support systems that fuel the global financial markets - Work closely with product owners, and technology partners to understand existing systems and support them - Troubleshoot and resolve complex production issues within the defined SLA. - Drive cloud...
-
SRE Manager
4 weeks ago
Bengaluru, Karnataka, India F5 Full timeJob Title: SRE ManagerAt F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world.Job SummaryWe are seeking a highly skilled and experienced SRE Manager to join our dynamic team. As an SRE Manager, you will play a...
-
SRE Manager
4 weeks ago
Bengaluru, Karnataka, India F5 Full timeAbout F5F5 is a leading provider of application delivery networking solutions. Our mission is to bring a better digital world to life by empowering organizations to create, secure, and run applications that enhance how we experience our evolving digital world.Job SummaryWe are seeking a highly skilled and experienced Manager, SRE Dev, to join our dynamic...
-
SRE Manager
3 weeks ago
Bengaluru, Karnataka, India F5 Full timeAt F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world.We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.Everything we do centers around...
-
SRE Lead
3 weeks ago
Bengaluru, India Accolite Full timeSite Reliability Engineering (SRE Lead / Architect)Location: BangaloreExperience 10+Service Management Lead who can do excellent stake holder management.Setup SRE Team and lead the path to excellence in SRE by guiding and mentoring the team.Work with stake holders to define the KPIs, SLOsBe a champion for Automation and to increase efficiency and...
-
Senior Engineering Manager, SRE
4 weeks ago
Bengaluru, Karnataka, India Sumo Logic Full timeJob Title: Senior Engineering Manager, SRESumo Logic is seeking a seasoned Senior Engineering Manager to lead our Site Reliability Engineering (SRE) team. As a key member of our technical leadership team, you will be responsible for driving the development and implementation of our SRE program, ensuring the reliability, security, and efficiency of our global...
-
Devops SRE
3 weeks ago
Bengaluru, Karnataka, India NTT DATA Services Full timeJob Title: DevOps SREWe are seeking a skilled DevOps SRE to join our team at NTT DATA Services. As a DevOps SRE, you will be responsible for ensuring the stability and supportability of our applications.Your Key Responsibilities:Owns the monitoring and alerting structure for transaction scanning systems and collaborates with Feature Engineers to set it...
-
Senior SRE Engineer
5 days ago
Bengaluru, India ViewSonic Full timeSenior SRE Engineer ViewSonic® inspires the world to see the difference between the ordinary and the extraordinary by providing excellence in visual solutions across software, hardware, and services. At ViewSonic Technologies, we’re passionate about building software that solves problems. We count on our site reliability engineers (SREs) to empower users...
-
Lighthouse Canton SRE Engineer
4 weeks ago
Bengaluru, Karnataka, India LHC SHARED SERVICES PRIVATE LIMITED Full timeAbout UsLC Adroit Vantage, a Wealth Tech firm, was founded in 2021 with a mission to set standards for WealthTech. Our goal is to digitize major touchpoints within the Wealth Management client journey through our AV Suite, a fully integrated Platform as a Service (PaaS) that enriches wholesome investment management capabilities.We are committed to leveraging...
-
SRE Lead
3 weeks ago
Bengaluru, India Accolite Full timeSite Reliability Engineering (SRE Lead / Architect)Location: BangaloreExperience 10+Service Management Lead who can do excellent stake holder management.Setup SRE Team and lead the path to excellence in SRE by guiding and mentoring the team.Work with stake holders to define the KPIs, SLOsBe a champion for Automation and to increase efficiency and...
-
SRE Lead
3 weeks ago
Bengaluru, India Accolite Full timeSite Reliability Engineering (SRE Lead / Architect)Location: BangaloreExperience 10+Service Management Lead who can do excellent stake holder management.Setup SRE Team and lead the path to excellence in SRE by guiding and mentoring the team.Work with stake holders to define the KPIs, SLOsBe a champion for Automation and to increase efficiency and...
-
SRE Lead
3 weeks ago
Bengaluru, India Accolite Full timeSite Reliability Engineering (SRE Lead / Architect) Location: Bangalore Experience 10+ Service Management Lead who can do excellent stake holder management. Setup SRE Team and lead the path to excellence in SRE by guiding and mentoring the team. Work with stake holders to define the KPIs, SLOs Be a champion for Automation and to increase efficiency and...
-
Tr - Sre
7 months ago
Bengaluru, India Lycus Business Services pvt ltd Full time**Company Overview**: Lycus Business Services Pvt Ltd is a leading firm in the Human Resources Services industry, dedicated to providing innovative solutions to clients. **Role and Responsibilities**: The Site Reliability Engineer (SRE) will be responsible for ensuring the reliability and stability of the infrastructure, with a focus on Datadog, Azure, and...
-
Lead SRE Manager
2 months ago
Greater Bengaluru Area, India ViewSonic Full timeJob Summary: We are seeking an experienced Site Reliability Engineering (SRE) Manager to lead our SRE team in India. The SRE Manager will be responsible for managing the team’s day-to-day operations, driving strategic initiatives, and ensuring the reliability and performance of our systems. This role requires a strong technical background, leadership...
-
Lead SRE Manager
2 months ago
Greater Bengaluru Area, India ViewSonic Full timeJob Summary: We are seeking an experienced Site Reliability Engineering (SRE) Manager to lead our SRE team in India. The SRE Manager will be responsible for managing the team’s day-to-day operations, driving strategic initiatives, and ensuring the reliability and performance of our systems. This role requires a strong technical background, leadership...
-
SRE Engineer
4 weeks ago
Bengaluru, Karnataka, India RingCentral Full timeRingCentral SRE Engineer Job DescriptionWe are seeking an experienced SRE Engineer to join our RingCentral team. As a key member of our Solutions Engineering Team, you will be responsible for ensuring the reliability and scalability of our cloud-based communications and collaboration software.Responsibilities:Provide ongoing support for production...
-
Devops SRE
2 weeks ago
Bengaluru, India NTT DATA Full timeJob Description Req ID: 297936 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Devops SRE to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).Job Title: DevOps/SRE / PROD...
-
Site Reliability Engineer
4 weeks ago
Bengaluru, India Arting Digital Private Limited Full timePosting title: Site Reliability Engineer (SRE)Experience: 7+ YearsLocation: BangaloreWork mode: HybridPrimary skills: Terraform, Ansible, AWS, Kubernetes, Openshift, CI/CD , DatadogQualification: Any Engineering/ Computers degreeResponsibilities:• Design, build, and maintain highly available,...
-
Sre
5 months ago
Bengaluru, India IBM Full time**Introduction** The IBM AI Applications business unit is seeking talented and motivated SRE/DevOps professionals to work on the Maximo family of products. In this role you will closely collaborate with the broader SRE team to design and implement the cloud deployment of Maximo set of products on AWS. Support production customers in operational task such as...
-
Site Reliability Engineer
4 weeks ago
Bengaluru, India Arting Digital Private Limited Full timeJob DescriptionPosting title: Site Reliability Engineer (SRE)Experience: 7+ YearsLocation: BangaloreWork mode: HybridPrimary skills: Terraform, Ansible, AWS, Kubernetes, Openshift, CI/CD , DatadogQualification: Any Engineering/ Computers degreeResponsibilities:• Design, build, and maintain highly...
Engineering Manager- SRE, Digital Business
3 months ago
Position: Engineering Manager– SRE, Digital
Business Purpose:
This position is required to provide technology leadership on medium to large scale products/platform with internal and direct customer impact.
Education: B.E./B.Tech, MCA or Equivalent Computer Degree
Engineering manager of Support, OTT: Job Description
Overview
The EM of Support is responsible for the overall strategy, leadership, and management of the OTT support function. This role requires a strong blend of strategic thinking, operational expertise, and customer focus. The Director will drive customer satisfaction, optimize support operations, and ensure alignment with the company’s business objectives.
Responsibilities
- Strategic Leadership:
- Develop and execute a comprehensive support strategy aligned with the OTT platform’s business goals.
- Analyze industry trends and best practices to identify opportunities for improvement.
- Define and implement key performance indicators (KPIs) to measure support performance.
- Team Management:
- Oversee multiple support teams, including L1, L2, and L3 support.
- Build and develop a high-performing support organization.
- Implement effective talent management strategies, including recruitment, training, and development.
- Customer Experience:
- Drive customer satisfaction initiatives and implement strategies to improve customer experience.
- Manage customer escalations and ensure timely resolution of critical issues.
- Collaborate with other departments to enhance the overall customer journey.
- Operational Excellence:
- Optimize support processes, reduce costs, and increase efficiency.
- Implement support automation and self-service tools.
- Ensure adherence to service level agreements (SLAs).
- Technology Adoption: Evaluate and implement new support technologies and tools to improve efficiency and customer experience.
- Financial Management: Manage support budgets and resources effectively.
- Business Partnership: Collaborate with other departments (e.g., product, engineering, sales) to ensure alignment and support business objectives.
- Crisis Management: Develop and implement crisis management plans and procedures.
Qualifications
- Proven experience in managing support operations for a complex, customer-facing business, preferably in the OTT industry.
- Strong leadership and people management skills.
- Deep understanding of the OTT industry and its challenges.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Experience with support ticketing systems, CRM tools, and customer analytics.
- Ability to drive change and implement process improvements.
Why join us? Sony Pictures Networks is home to some of India’s leading entertainment channels such as SET, SAB, MAX, PAL, PIX, Sony BBC Earth, Yay, Sony Marathi, Sony SIX, Sony TEN, SONY TEN1, SONY Ten2, SONY TEN3, SONY TEN4, to name a few Our foray into the OTT space with one of the most promising streaming platforms, Sony LIV brings us one step closer to being a progressive digitally-led content powerhouse. Our independent production venture- Studio Next has already made its mark with original content and IPs for TV and Digital Media. But our quest to Go Beyond doesn’t end there. Neither does our search to find people who can take us there. We focus on creating an inclusive and equitable workplace where we celebrate diversity with our Bring Your Own Self Philosophy. We strive to remain an ‘Employer of Choice’ and have been recognized as: - India’s Best Companies to Work For 2021 by the Great Place to Work® Institute - 100 Best Companies for Women in India by AVTAR & Seramount for 6 years in a row - UN Women Empowerment Principles Award 2022 for Gender Responsive Marketplace and Community Engagement & Partnership - ET Human Capital Awards 2023 for Excellence in HR Business Partnership & Team Building Engagement - ET Future Skills Awards 2022 for Best Learning Culture in an Organization and Best D&I Learning Initiative. The biggest award of course is the thrill our employees feel when they can Tell Stories Beyond the Ordinary
