Lead SRE Manager

2 months ago

Greater Bengaluru Area, India ViewSonic Full time

Job Summary:

We are seeking an experienced Site Reliability Engineering (SRE) Manager to lead our SRE team in India. The SRE Manager will be responsible for managing the team’s day-to-day operations, driving strategic initiatives, and ensuring the reliability and performance of our systems. This role requires a strong technical background, leadership experience, and a strategic mindset to align the SRE team’s efforts with business objectives. The role also includes people management responsibilities for a team size of 10+ SREs.


Key Responsibilities:

  • Lead and manage the SRE team in India, ensuring high availability and reliability of critical services and infrastructure.
  • Develop, implement, and manage SRE practices such as monitoring, incident management, capacity planning, and service level objectives (SLOs).
  • Collaborate with global SRE teams to define and align on SRE best practices, incident response, and service reliability strategies.
  • Oversee and manage the performance of systems in production and non-production environments, ensuring proactive monitoring, alerting, and capacity management.
  • Drive initiatives to enhance system reliability and performance, including automation, Infrastructure as Code (IaC), and continuous integration/continuous deployment (CI/CD) improvements.
  • Manage 24/7 on-call rotations and ensure the team is equipped to handle incidents and provide timely responses and escalations.
  • Partner with engineering, DevOps, and security teams to ensure seamless integration of SRE practices and security compliance across the organization.
  • Mentor and coach team members to develop their skills and promote a culture of continuous improvement.
  • Prepare and present regular updates on system performance, incidents, and project statuses to leadership and key stakeholders.
  • Ensure cost-efficient utilization of resources and drive infrastructure cost optimization initiatives.
  • Handle people management responsibilities, including recruitment, onboarding, performance reviews, and overall team development


Job Requirements:

Education & Experience:

  • Bachelor’s or Master’s in Computer Science, Information Technology, or a related field.
  • 12+ years of experience in IT or software engineering, with at least 6 years in SRE, DevOps, or infrastructure management roles.
  • Proven experience in leading and managing SRE, DevOps, or infrastructure teams, preferably in a global or multi-regional setting.
  • Prior experience in managing and mentoring a team of at least 5-10 engineers with strong people management skills.


Technical Skills:

  • Strong understanding of cloud platforms such as AWS, GCP, or Azure, with experience in cloud-native architectures and services.
  • Hands-on experience with automation tools, Infrastructure as Code (Terraform, CloudFormation), CI/CD pipelines, and configuration management tools (e.g., Ansible, Puppet).
  • Expertise in monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, ELK stack).
  • Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes).
  • Strong programming/scripting skills (Python, Go, Bash, NodeJS, or similar languages).


Leadership & Soft Skills:

  • Proven ability to lead, mentor, and develop high-performing teams of at least 10 engineers.
  • Excellent problem-solving and analytical skills, with a strong focus on system reliability and operational excellence.
  • Strong communication and collaboration skills, with experience working across multiple teams and stakeholders.
  • Ability to navigate ambiguity and drive strategic initiatives with limited resources and information.


Additional Qualifications:

  • Experience with security practices and compliance standards (ISO 27001, SOC 2, etc.) is a plus.
  • Experience with cost management and optimization strategies in cloud environments.
  • Previous experience managing incident response and on-call rotations for a 24/7 support environment.

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