Java Support Engineer

3 months ago


Pune, India Zifcare Full time

About the job :

About company : Our client is a digital, IITian-led technology company focusing on building web, social & mobile solutions for enterprises across the globe.

Location : Pune

Qualifications :

a). Experience : Minimum of 4 years in an IT performance analysis and end-user support role

b). Technical Skills :

- Proficiency in Java, Spring, and Spring Boot

- Strong understanding of application logs and Java exceptions

- Solid knowledge of SQL for database queries and troubleshooting

- Experience with application servers such as Tomcat

- Familiarity with containerization and orchestration tools like Docker and Kubernetes

- Understanding of cloud platforms, particularly AWS

- Proficiency in monitoring and logging tools such as Dynatrace, Grafana, Kibana, and Splunk

c) Soft Skills :

- Analytical and problem-solving abilities

- Excellent time management skills, with the ability to handle multiple tickets simultaneously

- Advanced collaboration, communication, and interpersonal skills

Responsibilities :

a) Technical Support :

- Provide 24x7 support for Java-based applications, including night shifts

- Analyze and resolve production issues and tickets in a timely manner

- Investigate application logs and Java exceptions to identify and fix issues

- Utilize monitoring and logging tools (Dynatrace, Grafana, Kibana, Splunk, etc.) to track application performance and troubleshoot problems

- Perform performance analysis and optimize Java applications

- Assist with SQL queries and database troubleshooting

b) System Management :

- Manage and configure application servers such as Tomcat

- Work with containerization tools (Docker) and orchestration platforms (Kubernetes) to deploy and manage applications

- Utilize AWS services for application hosting and maintenance

c) Collaboration and Communication :

- Collaborate with development teams to understand application functionality and provide effective support

- Communicate effectively with end users to understand issues and provide solutions

- Document issues, solutions, and best practices to improve support processes

d) Continuous Improvement :

- Participate in the continuous improvement of support processes and tools

- Stay updated with the latest industry trends and technologies to enhance support capabilities

e) Ticket Management :

- Manage multiple tickets efficiently, ensuring timely resolution and adherence to SLAs

- Provide clear and detailed updates on ticket status and resolution step

(ref:hirist.tech)

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