Java Support Engineer
3 months ago
About the job :
About company : Our client is a digital, IITian-led technology company focusing on building web, social & mobile solutions for enterprises across the globe.
Location : Pune
Qualifications :
a). Experience : Minimum of 4 years in an IT performance analysis and end-user support role
b). Technical Skills :
- Proficiency in Java, Spring, and Spring Boot
- Strong understanding of application logs and Java exceptions
- Solid knowledge of SQL for database queries and troubleshooting
- Experience with application servers such as Tomcat
- Familiarity with containerization and orchestration tools like Docker and Kubernetes
- Understanding of cloud platforms, particularly AWS
- Proficiency in monitoring and logging tools such as Dynatrace, Grafana, Kibana, and Splunk
c) Soft Skills :
- Analytical and problem-solving abilities
- Excellent time management skills, with the ability to handle multiple tickets simultaneously
- Advanced collaboration, communication, and interpersonal skills
Responsibilities :
a) Technical Support :
- Provide 24x7 support for Java-based applications, including night shifts
- Analyze and resolve production issues and tickets in a timely manner
- Investigate application logs and Java exceptions to identify and fix issues
- Utilize monitoring and logging tools (Dynatrace, Grafana, Kibana, Splunk, etc.) to track application performance and troubleshoot problems
- Perform performance analysis and optimize Java applications
- Assist with SQL queries and database troubleshooting
b) System Management :
- Manage and configure application servers such as Tomcat
- Work with containerization tools (Docker) and orchestration platforms (Kubernetes) to deploy and manage applications
- Utilize AWS services for application hosting and maintenance
c) Collaboration and Communication :
- Collaborate with development teams to understand application functionality and provide effective support
- Communicate effectively with end users to understand issues and provide solutions
- Document issues, solutions, and best practices to improve support processes
d) Continuous Improvement :
- Participate in the continuous improvement of support processes and tools
- Stay updated with the latest industry trends and technologies to enhance support capabilities
e) Ticket Management :
- Manage multiple tickets efficiently, ensuring timely resolution and adherence to SLAs
- Provide clear and detailed updates on ticket status and resolution step
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