Technical Support Engineer
4 weeks ago
As a Technical Support Engineer specializing in Azure Cognitive Services with 1-3 years of experience, you will play a critical role in providing technical support and troubleshooting assistance to customers using Azure Cognitive Services.
You will leverage your knowledge of Azure Cognitive Services, strong coding skills in Python and C#, and familiarity with cloud development to resolve technical issues and ensure customer satisfaction.
Additionally, you will collaborate with cross-functional teams and communicate effectively with customers to address their needs and provide timely solutions.
Key Responsibilities :
Azure Cognitive Services Expertise :
- Possess in-depth knowledge of Azure Cognitive Services, including Language Understanding (LUIS), Software Development Kit (SDK) applications, and Machine Learning (ML) model prediction accuracy.
- Ability to troubleshoot and resolve technical issues related to Azure Cognitive Services usage.
Programming Skills :
- Strong coding skills in Python and C#, with additional knowledge of C++ and/or Java.
- Utilize programming languages to develop and implement solutions for customer issues and requirements.
Debugging and Validation :
- Proficiency in debugging and validating backend logs to identify and resolve issues effectively.
- Analyze logs and error messages to diagnose problems and provide accurate solutions.
API Knowledge :
- Deep understanding of APIs, including OCR (Optical Character Recognition), Face API, and other cognitive APIs.
- Experience in calling APIs, understanding REST API communication, endpoint configuration, authentication methods, and debugging API interactions.
Cloud Development Experience :
- Familiarity with cloud development platforms such as Azure and AWS.
- Experience in developing and deploying cloud-based solutions using Azure Cognitive Services.
OpenAI Knowledge :
- Knowledge of OpenAI will be considered an added advantage, although not mandatory.
Troubleshooting and Issue Resolution :
- Experience in troubleshooting and resolving technical issues related to machine learning frameworks and tools.
- Provide timely and effective solutions to customer queries and concerns.
Communication and Interpersonal Skill :
- Possess effective communication and interpersonal skills to interact with customers, understand their requirements, and provide assistance.
- Collaborate with cross-functional teams to address customer needs and ensure prompt resolution of technical issues.
Qualifications :
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 1-3 years of experience in technical support or software engineering, with a focus on Azure Cognitive Services or related technologies.
- Strong coding skills in Python and C#, with knowledge of C++ and/or Java.
- Experience in debugging, validation of backend logs, and troubleshooting technical issues.
- Familiarity with cloud development platforms such as Azure and AWS.
- Knowledge of OpenAI will be considered an advantage.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and cross-functional teams.
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