Medvarsity - Quality Manager
2 days ago
Job description
Role Overview
We are looking for a meticulous Quality Manager to own and elevate customer-facing excellence across our Sales, Marketing, and Support departments.
Youll design and enforce quality frameworks, leverage deep CRM expertise to drive data-backed improvements, and enable a 100-member team with clear SOPs, targeted training, and rigorous call quality audits.
Key Responsibilities
- Design, implement, and maintain a call quality monitoring framework for Sales, Marketing, and Support.
- Conduct regular call audits, score performance against SLAs, and deliver actionable feedback to team leads.
- Develop and update Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.
- Create, facilitate, and iterate training programs covering CRM usage, process adherence, communication skills, and quality standards.
- Partner with IT and Operations to optimize Zoho CRM (or equivalent) workflows, ensure data hygiene, and build real-time dashboards.
- Analyze quality metrics and generate insights to drive continuous improvement initiatives.
- Collaborate with department heads to identify process gaps, lead root-cause analyses, and implement corrective actions.
ISO Certifications 9001 & ISO 27001 is mandatory
Qualifications & Education : Bachelors degree in Business, Healthcare, or related field; MBA preferred
- Overall Experience 10 - 15 years in quality management roles supporting multiple customer facing teams
- CRM Expertise : 3+ years hands-on experience with Zoho CRM or similar platforms
- Team Scale : Exposure to quality oversight for 100+ team members
- SOP & Training : Proven track record in drafting SOPs and delivering large-scale training
- Analytical Skills : Strong competency in data analysis, Excel, and dashboard tools
- Industry Background : Experience in EdTech or Healthcare domains is a strong plus
What We Offer
A mission-driven culture committed to transforming healthcare education
Cross-functional exposure and a seat at the strategic table
Competitive salary, benefits,
Continuous learning and leadership development opportunities
-
Medvarsity - Director - Inside Sales
5 days ago
Hyderabad, Telangana, India Medvarsity Online Limited Full timeDesignation : Director Of Inside Sales ( EdTech Industry) MedvarsityLocation: Hyderabad (Banjara Hills)Years Of Experience: 15+ Years ExperienceReports To: CEOJob DescriptionAbout Medvarsity:Medvarsity is a leading online medical education platform committed to transforming healthcare learning through innovative digital solutions. We empower healthcare...
-
Senior Brand Manager
3 weeks ago
Hyderabad, Telangana, India Medvarsity Full timeBrand Architect Years Of Experience : 5-8 Years Location : Hyderabad Ideal for professionals who've achieved early milestones and are looking to accelerate their journey before hitting 30.We are hunting for a Brand Architect – Digital First, ideally someone in the early growth stage oftheir career who brings fresh perspective, digital fluency, and hands-on...
-
Director of Inside Sales
1 week ago
Hyderabad, Telangana, India Medvarsity Full timeJob DescriptionDesignation : Inside Sales Director (EdTech)Experience : 15+ Years ExperienceLocation: HyderabadDepartment: Inside SalesReports To: CEOJob DescriptionAbout MedvarsityMedvarsity is a leading online medical education platform committed to transforming healthcare learning through innovative digital solutions. We empower healthcare professionals...
-
Medvarsity - Creative Lead
2 days ago
Hyderabad, Telangana, India Medvarsity Online Limited Full timeAbout the jobWe're looking for a visionary Creative Manager to shape the future of learning experiences across our EdTech and eLearning initiatives. You'll guide multimedia teams to craft intuitive, pedagogically sound content that both delights and Own the creative vision for digital learning products, defining visual style, tone, and storytelling...
-
Quality Analyst
7 days ago
Hyderabad, Telangana, India Medvarsity Full timeJob descriptionJob Title: Quality Manager – Sales, Marketing & Support (EdTech Healthcare)Role OverviewWe are looking for a meticulous Quality Manager to own and elevate customer-facing excellence across our Sales, Marketing, and Support departments. You'll design and enforce quality frameworks, leverage deep CRM expertise to drive data-backed...
-
Quality Analyst
4 days ago
Hyderabad, Telangana, India Medvarsity Full timeJob descriptionJob Title: Quality Manager – Sales, Marketing & Support (EdTech Healthcare)Role OverviewWe are looking for a meticulous Quality Manager to own and elevate customer-facing excellence across our Sales, Marketing, and Support departments. You'll design and enforce quality frameworks, leverage deep CRM expertise to drive data-backed...
-
Quality Analyst
4 days ago
Hyderabad, Telangana, India Medvarsity Full timeJob description Job Title: Quality Manager – Sales, Marketing & Support (EdTech Healthcare) Role Overview We are looking for a meticulous Quality Manager to own and elevate customer-facing excellence across our Sales, Marketing, and Support departments. You'll design and enforce quality frameworks, leverage deep CRM expertise to drive data-backed...
-
Creative Manager
4 days ago
Hyderabad, Telangana, India Medvarsity Full timeWe're looking for a visionary Creative Manager to shape the future of learning experiences across our EdTech and eLearning initiatives. You'll guide multimedia teams to craft intuitive, pedagogically sound content that both delights and educates.Responsibilities● Own the creative vision for digital learning products, defining visual style, tone, and...
-
Creative Manager
1 day ago
Hyderabad, Telangana, India Medvarsity Full timeWe're looking for a visionary Creative Manager to shape the future of learning experiences across our EdTech and eLearning initiatives. You'll guide multimedia teams to craft intuitive, pedagogically sound content that both delights and educates. Responsibilities ● Own the creative vision for digital learning products, defining visual style, tone, and...
-
Senior Quality Analyst Manager
6 days ago
Hyderabad, Telangana, India Medvarsity Technologies Pvt Ltd Full time ₹ 15,00,000 - ₹ 20,00,000 per yearWe are seeking an experienced Quality Analyst with 812 years of proven expertise in call quality monitoring, compliance, training, and process improvement within an Inside Sales environment. The ideal candidate will ensure that every customer interaction meets our high standards for quality, compliance, and customer experience, while also driving continuous...
