Junior Service Desk Engineer

3 weeks ago

Bengaluru, Karnataka, India Neurones IT Asia Full time

We are looking for a Junior Service Desk Technician for one of our clients. Your job scope is as follows:

  • Provide first-level technical support to end-users via phone, email, and in-person
  • Assess and qualify the request
  • Diagnose and troubleshoot hardware, software, and network issues
  • Assist with the installation, configuration, and maintenance of computer systems and peripherals
  • Process and execute demands/resolve incidents following existing procedures
  • Record, track, and document incidents/service requests using the ticketing system
  • Ensure timely resolution of incidents in accordance with service level agreements (SLAs)
  • Escalate complex issues to senior technicians or other appropriate teams when necessary
  • Provide adapted response to user demand and needs
  • Evaluate the knowledge in IT and the level of autonomy of the user and adapt the response accordingly
  • Communicate effectively with users to understand their technical issues and provide clear instructions and solutions
  • Follow up with users to ensure issues are resolved to their satisfaction

Skills and Requirements

  • Basic understanding of computer hardware, software, and networking concepts with Max 6 months experience
  • Familiarity with Windows and/or Mac operating systems
  • Knowledge of common office software applications (e.g., Microsoft Office Suite)

Soft Skills

  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills
  • Customer-oriented with a friendly and patient demeanor
  • Certifications: ITIL Foundation or other relevant certifications are a plus

  • Junior Service Desk Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Neurones IT Asia Full time

    We are looking for a Junior Service Desk Technician for one of our clients. Your job scope is as follows: Provide first-level technical support to end-users via phone, email, and in-person Assess and qualify the request Diagnose and troubleshoot hardware, software, and network issues Assist with the installation, configuration, and maintenance of computer...

  • Junior IT Service desk

    22 hours ago

    Bengaluru, Karnataka, India Ssquad Global Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    ❖ Provide first line technical support to clients, diagnosis and resolution of client problems.❖ Serve as the first point of contact for users seeking technical assistance over the phone or email,❖ Perform remote troubleshooting through diagnostic techniques and pertinent questions❖ Determine the best solution based on the issue and details provided...

  • Service Desk engineer

    6 days ago

    Bengaluru, Karnataka, India Axiom Software Solutions Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Proven work experience as a Service Desk Engineer or similar role• Strong knowledge of Windows and Mac operating systems• Familiarity with network troubleshooting and network configurations• Excellent customer service and communication skills• Ability to diagnose and resolve hardware and software issues• Attention to detail and problem-solving...

  • Service Desk Engineer

    21 hours ago

    Bengaluru, Karnataka, India Betsol Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Service Desk Engineer Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's...

  • L3 Service Desk Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Euromonitor Full time

    Brief overview of the role Reporting to the Service Desk Lead (APAC), the Service Desk Engineer plays a key role in managing end-user devices, resolving complex technical issues, and supporting Service Desk Analysts. The role emphasizes advanced troubleshooting, automation, asset and configuration management, ITIL-aligned service delivery, and process...

  • Service Desk Engineer

    1 week ago

    Bengaluru, Karnataka, India BETSOL Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...

  • Service Desk Engineer

    6 days ago

    Bengaluru, Karnataka, India BETSOL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...

  • Service Desk Engineer

    1 week ago

    Bengaluru, Karnataka, India Betsol Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionBETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...

  • Service Desk Engineer

    6 days ago

    Bengaluru, Karnataka, India BETSOL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionBETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...

  • Service Desk Coordinator

    23 hours ago

    Bengaluru, Karnataka, India Power Bridge Systems Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    About UsPower Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.Our Passionate teams...