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Operations Management Senior

2 months ago

Chennai, India Tekwissen India Full time
Overview:
TekWissen Group is a workforce management provider throughout the India and many other countries inthe world. The below client is a subsidiary of Client Motor Company for its operations in India and its Head Quarter is in Sholinganallur Chennai Tamil Nadu. This Client also has integrated manufacturing facilities in Sanand Gujarat. Job Title: Operations Management Senior Location: Chennai TN 600096 Duration: 12 Months Job Type: Full Time Work Type: Onsite Position Description:
  • We are seeking a dynamic Incident Manager to join our Global Incident Management Team.
  • In this role you will lead the incident management process to swiftly resolve and restore our companys IT operations.
  • As the Global Incident Manager you will be responsible for managing Critical and High Incident bridges Communications and Awareness ensuring effective management and escalation of Major Critical and High Incidents.
  • You will also stay informed about ongoing Critical and High Incidents that could impact business operations and facilitate engagement management and timely escalation of all Incident Management related issues to the relevant parties.
Skills Required:
  • Manage Incident Advisories from initiation to resolution or workaround implementation
  • Responding to a reported service incident identifying the cause and initiating the incident management process.
  • Excel at multitasking and remain judicious during major incidents.
  • Facilitate and manage Incident Bridge calls
  • Keep management updated on critical and highimpact issues
  • Proactively capture and communicate data relating to active incidents
  • Prepare and publish preliminary and final analysis for Major/Critical Incidents
  • Ensure Vendor tickets are opened with correct severity codes
  • Escalate vertically with vendors as required to expedite resolution/response
  • Stay informed about problems and change activities that may affect service
  • Proficient in communicating effectively with senior management up to director level
  • Demonstrate ability to motivate and inspire diverse teams to achieve incident resolution
  • Strong facilitation and verbal skills to take command and control of global situations including interactions with upper management
  • Proficient in analytical skills within both IT and business domains
  • Adaptable to learning new business areas and technologies
  • Capable of managing ambiguity and competing requirements during critical outages
  • Assertive in prioritizing and addressing competing and varying requirements
  • Strong problemsolving skills to assist Subject Matter Experts in resolving incidents without needing indepth technical knowledge
  • Skilled in collaborating across regions effectively
  • Understanding of and adherence to security and controls standards
  • Experience working with thirdparty suppliers vendors or external business partners
Skills Preferred:
  • Conduct the Daily Operations Review (DOR) meeting with ITO and PDO Managers & Supervisors
  • Ensure postevent/incident followup actions are addressed
  • Facilitate postmortems and lessons learned meetings and publish findings as required
  • Escalate and engage the right teams within client and external vendors for quicker resolution of incidents
Experience Required:
  • 4 to 8 years The candidate must be willing to work regular and weekend shifts as well as on North American holidays on a rotational basis. Shift timing is between 5:30 AM to 5:30 PM IST.
Experience Preferred:
  • Incident Management and Problem Management experience required
Education Required:
  • Bachelors degree in computer science or equivalent
Education Preferred:
  • Bachelors degree in computer science or equivalent
TekWissen Group is an equal opportunity employer supporting workforce diversity.