Resolution Analyst

2 days ago

New Delhi, India Rezolution Full time

Position & Location Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane Salary ₹4.2–4.8 LPA + incentives (up to 150%) –up to ₹1–1.2 Lakh a month About the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency, and precision. Key Responsibilities Manage high-value/complex overdue accounts through professional telephonic communication. Negotiate structured repayment solutions aligned with client policies. Achieve recovery and resolution targets with accuracy and compliance. Handle escalations requiring deeper negotiation and conflict resolution. Maintain professional rapport while ensuring adherence to compliance and regulatory frameworks. Document commitments, call outcomes, and resolutions in CRM systems. Act as a role model for junior tele-collection officers through consistent performance. Share portfolio insights and customer behavioral patterns with team leads. Key Skills and Attributes Fluent communication in English & Hindi (mandatory) + regional language (Tamil, Telugu, Kannada, Punjabi, Gujarati) Strong negotiation, persuasion, and conflict-resolution skills. Resilience, empathy, and professionalism. Ability to manage stress and high-pressure recovery conversations. Proficiency in digital CRM tools and call logging.Eligibility Criteria Minimum fixed salary of ₹3.6 LPA in current/previous role. 2–3 years’ experience in Sales / Dispute Resolution / Customer Service / Tele-collections / Recovery / Negotiation roles. Strong communication skills in both English and Hindi. Willingness to undergo psychometric assessment. Age: Preferably 22–30 years. Compensation and Benefits Fixed Salary: ₹4.2 – ₹4.8 LPA + upto 150% incentive Performance Incentives: Up to 100% of fixed pay (monthly/quarterly outcomes). Benefits: Health & Medical Insurance, Personal Accident Coverage, Retirals.Work Timings Monday to Saturday – 9:30 AM to 6:30 PM (Roster-based). About the Company Rezolution is a decade-old, pan-India debt collection company with 750+ professionals across 60+ cities. The Thane Performance Centre is its flagship hub, driving AI-led collection technologies and high-performance tele-collections. Why Join Us? Premium Role: Transition into a senior, performance-driven role. High Earnings Potential: Incentives can double your fixed pay. Growth Pathway: Progress into team lead and strategy roles within 12–18 months. Cutting-Edge Environment: AI-first collection ecosystem with a performance-driven culture. How to Apply Send your resume to hr@sdmcpl.com. Shortlisted candidates will undergo screening, psychometric assessment, and final interviews.

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