Team Leader

3 weeks ago

Pune, India Credence Global Solutions Full time

Requirements :


- 1+ year of Team Leader experience. 4+ years of international BPO experience. Strong communication, leadership, and people management skills. Night shift willingness. MS Office, Excel, and PPT proficiency. Graduate degree preferred.

- This role involves developing and executing digital collections strategies, analyzing campaign performance, and ensuring a positive customer experience.

- The ideal candidate will have a strong understanding of digital marketing channels, excellent analytical skills, and a proven ability to lead a team.

- While direct collections experience is a plus, candidates with a strong background in digital campaign management and client handling are highly encouraged to apply.

Key Responsibilities:

Team Leadership & Management:

- Lead, mentor, and coach a team of digital collections agents to meet and exceed key performance indicators (KPIs).

- Conduct regular performance reviews and provide constructive feedback.

- Foster a positive and high-performance work environment.

- Monitor team performance, ensuring adherence to quality standards and compliance protocols.

Digital Collections Strategy & Execution:

- Develop and implement effective digital collections campaigns across various channels such as email, SMS, social media, and chat.

- Analyze campaign data to identify trends, optimize strategies, and improve recovery rates.

- Utilize data analytics to segment customer portfolios and tailor communication strategies.

- Collaborate with the analytics team to build and refine digital collections models.

Data Analysis & Reporting:

- Demonstrate strong proficiency in Microsoft Excel to track team performance, analyze campaign results, and create comprehensive reports.

- Prepare and present regular performance reports using PowerPoint for senior management and clients.

- Analyze data to identify opportunities for process improvements and strategic enhancements.

(ref:iimjobs.com)

  • Team Leader

    4 weeks ago

    Pune, India Team Computers Full time

    We have excellent opening for the position of Team Lead. (Sr. Desktop Engineer) Qualification: Any graduate Experience: 4 to 10 Yrs Job Location: Pune (Pimpari) JD as follows Preparation of Daily Client reports & Application Outage communications. IT Service Management (ITSM) based on ITIL best practices. ITIL V3 Service Strategy, Service Transition, Service...

  • Team Leader

    3 days ago

    Pune, Maharashtra, India Immortal Manpower Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Team Leader who is having minimum 1+ years of experience, job located in Pune. The Team Leader will be responsible for managing and supervising team members, ensuring productivity, setting goals, and monitoring performance. The role includes...

  • Team Leader

    4 weeks ago

    Pune, India Rode Exports And Services Full time

    Job Description for Team Leader What we are looking for We are currently hiring for a Team Leader. We are seeking a dynamic and results-driven Team Leader Core Sales to join our growing organization. This role requires a strong leader who can balance personal execution with team oversight, foster motivation, and align the team's efforts with organizational...

  • Team Leader

    1 week ago

    Pune, Maharashtra, India Rode Exports And Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description for Team LeaderWhat we are looking forWe are currently hiring for a Team Leader. We are seeking a dynamic and results-driven Team Leader Core Sales to join our growing organization.This role requires a strong leader who can balance personal execution with team oversight, foster motivation, and align the team's efforts with organizational...

  • Team Leader

    4 weeks ago

    Pune, India Credence Resource Management Full time

    JOB DESCRIPTION TEAM LEADER Job Description Team Leader | Credence Resource Management Pvt. Ltd Credence Resource Management Pvt. Ltd Organization Unit Division Information Technology Team Leader Pune Position Location Job Roles & Responsibilities Diagnose and resolve technical hardware and software issues such as operating systems, Microsoft Oce, mails,...

  • Team Leader

    6 days ago

    Pune, Maharashtra, India ADA Tech Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Hiring Loan Sales Team Leader with 2–4 yrs exp. Lead & motivate team, drive loan sales, achieve targets & ensure productivity. Freshers not eligible. Required Candidate profileExperienced Loan Sales professional (2–4 yrs) with strong leadership, target achievement, and team management skills. Freshers not eligible.

  • Team Leader

    2 weeks ago

    Pune, Maharashtra, India Credence Global Solutions Full time ₹ 12,00,000 - ₹ 15,00,000 per year

    Hiring for Team Leader - Operations (RCM) experienceCall : PragatiJob Category: Revenue Cycle ManagementJob Type: Full TimeJob Location: PuneJob DescriptionWe're looking for an experienced Team Lead to drive performance in AR Follow-up, Denial Management, and overall Revenue Cycle Management.Role Highlights:Lead and manage a team handling end-to-end RCM...

  • Team Leader

    4 weeks ago

    Pune, India Hiresquad Resources Full time

    Leading BPO in Pune Hiring For Team Leader/Assistant Manager US Healthcare Process Require Experience in Healthcare(Mandatory) Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA Must have Excellent Communication Skills CTC UPTO...

  • Team Leader

    2 weeks ago

    Pune, Maharashtra, India Life Space Property Solution Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Team Leader / ManagerCompany: Life Space Property Solution Pvt LtdLocation: Wakad, PuneJob Type: Full-timeSalary: As Per Industry StandardAbout Us:We are a prominent real estate channel partner firm specializing in offering end-to-end property consultation services for residential projects. We're seeking an experienced and dynamic Team...

  • Team Leader

    4 weeks ago

    Pune, India Allstate Insurance Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...