Team Leader
3 days ago
Requirements : - 1+ year of Team Leader experience. 4+ years of international BPO experience. Strong communication, leadership, and people management skills. Night shift willingness. MS Office, Excel, and PPT proficiency. Graduate degree preferred. - This role involves developing and executing digital collections strategies, analyzing campaign performance, and ensuring a positive customer experience.- The ideal candidate will have a strong understanding of digital marketing channels, excellent analytical skills, and a proven ability to lead a team.- While direct collections experience is a plus, candidates with a strong background in digital campaign management and client handling are highly encouraged to apply.Key Responsibilities:Team Leadership & Management:- Lead, mentor, and coach a team of digital collections agents to meet and exceed key performance indicators (KPIs).- Conduct regular performance reviews and provide constructive feedback.- Foster a positive and high-performance work environment.- Monitor team performance, ensuring adherence to quality standards and compliance protocols.Digital Collections Strategy & Execution:- Develop and implement effective digital collections campaigns across various channels such as email, SMS, social media, and chat.- Analyze campaign data to identify trends, optimize strategies, and improve recovery rates.- Utilize data analytics to segment customer portfolios and tailor communication strategies.- Collaborate with the analytics team to build and refine digital collections models.Data Analysis & Reporting:- Demonstrate strong proficiency in Microsoft Excel to track team performance, analyze campaign results, and create comprehensive reports.- Prepare and present regular performance reports using PowerPoint for senior management and clients.- Analyze data to identify opportunities for process improvements and strategic enhancements. (ref:iimjobs.com)
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