Lead - Digital Strategy Support

3 days ago

Gurugram, India IIFL Home Loans Full time

At IIFL Home Finance, we’re proud to offer loans that meet the needs and wants of our customers in a digital manner. To help us continue to grow our offerings, we’re in search of an experienced product manager for the digital strategy team to lead our multi-disciplinary development team. As an ideal candidate, you will have a keen eye for gaps in key processes and the innovative mind set to fill them. You’re a highly skilled process analyst with a proven ability to strategize the full lifecycle of product development from requirement gathering from the business team to co-ordinating with the technology team for final deployment and support— from conception through release. You may already be a confident leader who has experience guiding cross-functional teams in the successful creation of products that improve consumer experience internal and external and increase productivity.

Objectives of this Role

  • Drive the product and business-planning process across cross-functional teams of the company based on the feedback received from support function.
  • Analyse support tickets to understand the user needs and improvement in process by working on product requirements and develop requirements to ensure they’re successful achieved.
  • Develop, implement, and maintain production timelines across multiple departments
  • Coordination with Senior Product Managers to for prioritization and creating a road map towards DIY issue resolution system wise.

Daily and Monthly Responsibilities

  • Lead the support task ensuring the ticket resolution is at the highest level of productivity.
  • Monitor the systems for a proactive approach to issue handing at large scale.
  • Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization.

Skills and Qualifications

  • Computer Engineer and MBA with mix working experience of both engineering as well as a product management and team leadership
  • Strong experience in a technology and develoment
  • Proven experience overseeing all elements of the product development lifecycle.
  • Highly effective cross-functional team management
  • Exceptional writing and editing skills combined with strong presentation and public speaking skills
  • Experience in working on post disbursal processes in the financial industry

Preferred Qualifications

  • Previous software and web development experience
  • Proven working experience as a product developer.

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