MRO - System Analyst - Ticketing System
3 weeks ago
Job Description :The role includes overseeing ticket flow, assigning tickets, following up, and ensuring end-to-end coordination between the client and engineers.The coordinator will act as the single point of contact for all Service Desk requests.Job Responsibilities :- Act as a single point of contact for emails, tickets, phone calls from end users regarding IT issues and queries.- Receiving, logging and managing queries/issues from end users via Jira tickets, Emails, telephone, and help desk portal.- Support JIRA and Confluence users.- Control the additions, deletions, roles, and memberships of users.- Manage user rights for tools according to the requirements of projects and teams.- Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects.- Implement custom xml-based JIRA gadgets.- Generate documentation on workflows and processes implemented in JIRA to support runbooks.- Create JIRA projects, queries and reports as required.- Incident logging, categorization, prioritization, assignment, coordination and communication until resolution for priority incidents affecting a single user or a project team.- Coordination with application and infrastructure support teams for fast resolution.- Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA) and Operating Level Agreement (OLA) time frames, meeting or exceeding customers' requirements and expectations.- Incidents and Service Requests are managed effectively; ensuring information is captured in the ITSM tool for future reference and analysis, in line with ITIL principles.- Log and manage incidents/Service Request in ITSM tool.- Always be aware of team workload and velocity, manage tickets and call accordingly.- Escalate unresolved tickets to Level 2 resolver groups.- Take ownership of user incidents/requests and follow up the status on behalf of the user and communicate progress in a timely manner.- To maintain a high degree of customer service for all support queries and adhere to all service management principle.- Creation of Daily End-of-Day report and monthly service desk call report.- Taking ownership of Monthly report discussion with Team and stakeholders.- SLA monitoring and reporting.- Maintaining the SLA RCA for violations.Must have skills :- JSM (Jira Service Management) and Jira Admin experience is must.- Excellent English communication skills.- Relevant experience in IT industry as an IT Service Desk or Help desk coordinator role.- Must have experience dealing with International Clients/Customers.- Basic understanding of ITIL v3 foundation.- Basic understanding of Technical Workflow.- Interest to work on L1 technical issues.- Interest to work on any L1 support ticket if the team over occupied. (ref:hirist.tech)
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MRO - Director - Software Engineering
4 weeks ago
Pune, India MRO Full timeWe are seeking a Senior Software Architect to lead the design and evolution of our cloud-native data and application platforms. The ideal candidate is a hands-on technologist with 15+ years of software engineering experience and deep expertise in Node.js, distributed systems, and modern data architectures. Alongside technical leadership, you will mentor and...
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System Administrator
6 days ago
Pune, Maharashtra, India Gemscap Global Analyst Private Limited Full time**Job Summary**: **Key Responsibilities**: - Provide Level 1 support for desktop, laptop, and peripheral issues (printers, scanners, monitors, etc.) - Perform hardware troubleshooting and replace faulty components (RAM, HDD, keyboards, etc.) - Manage and track incidents, service requests, and escalations using communication platforms - Troubleshoot basic...
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Systems Administrator
1 week ago
Pune, Maharashtra, India Gemscap Global Analyst PVT LTD Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob Summary:We are looking for a proactive and detail-oriented System Administrator to provide Level 1 IT support across desktops, laptops, peripherals, and basic network troubleshooting. The ideal candidate should have hands-on experience with Windows environments, basic Active Directory tasks, and the ability to resolve end-user issues efficiently.Key...
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MRO - UX Designer - Figma
3 days ago
Pune, India MRO Full timeWe are seeking a skilled and results-driven UX Designer with 3-4 years of professional experience to join our product team. The selected candidate will be responsible for delivering exceptional user experiences across our digital platforms, leveraging research-driven insights and best-in-class design principles. This is an ideal opportunity for a highly...
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ASM- MRO Sales
2 weeks ago
Pune, Maharashtra, India WIKA Group Full time ₹ 1,20,000 - ₹ 2,60,000 per yearYour activitiesDevelops and implements account plans and approaches in line with the overall strategyformulated by the Sub director MRO&SResponsible for the assigned area in the business model MRO&S regarding revenue,strategy & execute the strategy defined by the Sub region director MRO&SProvides professional and exceptional client service in all...
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ASM- MRO Sales
1 week ago
Pune, Maharashtra, India WIKA Group Full time ₹ 15,00,000 - ₹ 25,00,000 per yearYour activitiesDevelops and implements account plans and approaches in line with the overall strategyformulated by the Sub director MRO&SResponsible for the assigned area in the business model MRO&S regarding revenue,strategy & execute the strategy defined by the Sub region director MRO&SProvides professional and exceptional client service in all...
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System - Network Administrator
6 days ago
Pune, India Metamind System Private Limited Full timeWe are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that...
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Executive - Mro
6 days ago
Pune, India UPL ltd Full time**Executive - MRO**: - Job Id: 6699- City: Pune, Maharashtra, India- Department: Procurement- Function: SCM- Employee Type: Permanent Full Time- Seniority Level: Executive- Description: - Analyst Asst Buyer Ensure that all contracting and procurement activities are conducted in accordance with policy and sound, ethical, business practice Work closely...
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Pune, India MRO Full timeJob Description We are looking for a Senior Analyst Clinical Data Abstraction with hands-on experience in EHR/EMR systems and strong knowledge of medical terminology. Job Responsibilities: - Accurately and efficiently abstract medical data from various sources for specified disease areas/ projects - Analyze and interpret complex medical information to...
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Analyst - Operations ROI
4 days ago
Pune, Maharashtra, India MRO Careers Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearAnalyst - Operations ROI (Practice Account Analyst) assists in analyzing and interpreting data to provide valuable insights to drive all support aspects, focusing on troubleshooting and resolving issues remotely via the phone, email, and available software.Responsibilities:GeneralProficient verbal and written communication skills.Ability to Work in night...