Engagement Operations Manager

2 days ago

GTB Nager, India Heidrick & Struggles Full time

Title: Engagement Operations Manager

Location: Delhi

Reports to: Director of Engagement Operations


Role Summary:


The Engagement Operations Manager plays a critical role in supporting the business with efficient and effective financial engagement management. This role acts as the subject matter expert (SME) for key business processes and systems that enable financial success across the engagement lifecycle. With a strong focus on commercial management, collaboration, and continuous improvement, the Engagement Operations Manager ensures operational excellence and compliance with audit and financial controls.


Key Responsibilities:

  • Serve as the regional SME for financial engagement processes and systems, ensuring consistency, accuracy, and compliance
  • Provide expert support to client delivery teams on engagement set-up, ongoing commercial management, and project close activities
  • Ensure engagements are managed in line with audit and financial controls, with a focus on proactive commercial oversight (revenue, cost, and margin)
  • Collaborate effectively with cross-functional teams to understand and address the broader business process impacts on engagement operations
  • Identify, manage, and resolve issues proactively, ensuring risks are mitigated and solutions implemented efficiently
  • Drive continual business improvement by identifying process inefficiencies and contributing to the design and implementation of enhanced ways of working
  • May provide line management to junior team members, including coaching, performance support, and talent development
  • Take ownership of or contribute to specialist areas such as systems management, reporting, audit readiness, or process optimization


Key Skills & Experience

  • Strong background in commercial and financial management, ideally within a professional services or consultancy environment
  • Deep understanding of engagement lifecycle processes and related systems (e.g., project set-up, budgeting, forecasting, revenue recognition)
  • Proven experience collaborating across cross-functional teams and supporting business-critical decision-making
  • Ability to lead and influence without authority, building trusted relationships with stakeholders at all levels
  • Experience managing or mentoring junior team members
  • Demonstrated commitment to continuous improvement and operational excellence
  • Strong problem-solving, analytical, and communication skills


To learn more about our firm:

https://www.heidrick.com/en/careers

  • Global Consumer Engagement Specialist

    2 weeks ago

    Gtb Nager, India beBeeCustomerActivation Full time ₹ 12,00,000 - ₹ 18,00,000

    Drive brand activations and deliver consumer engagement in Global Travel Retail.About the RoleWe are seeking a seasoned Customer Planning & Activation Manager to join our team in Delhi, India. The successful candidate will be responsible for developing annual customer marketing & activation plans that drive engagement and brand visibility.Key...

  • Manager - Doctor Operations

    3 weeks ago

    GTB Nager, India MeraDoc Full time

    The Role:MeraDoc is seeking a passionate and dynamic MBBS-qualified doctor to lead our Doctor Operations vertical. This pivotal role ensures seamless onboarding, training, scheduling, quality, and engagement for our doctor partners, sustaining the high standards of clinical care that define MeraDoc.Key Responsibilities:• Onboarding & Training –...

  • Operations Manager

    4 days ago

    GTB Nager, India Aceolution Full time

    Job Description: Operation Program Manager Work Type: Hybrid Work time: EST and PST time zone work hoursJob Summary We are seeking an experienced Operations Program Manager, based in India (open to any location), to lead global supply chain and factory readiness operations for our IT Cloud Infrastructure and Data Center Manufacturing initiatives. This role...

  • Operations Manager

    3 days ago

    GTB Nager, India Aceolution Full time

    Job Description: Operation Program Manager Work Type: Hybrid Work time: EST and PST time zone work hoursJob Summary We are seeking an experienced Operations Program Manager, based in India (open to any location), to lead global supply chain and factory readiness operations for our IT Cloud Infrastructure and Data Center Manufacturing initiatives. This role...

  • Operations Manager

    3 weeks ago

    Gtb Nager, India CLIENT OF SINCLUS Full time

    ????JOB OPENING – MANAGER (OPERATIONS) ???????? Location: Abu Dhabi???? Industry: Oil & Gas Construction????Sinclus is looking for a Manager – Operations for one of its clients, a leading company in the Oil & Gas Construction sector.???? Requirements: Graduation in Mechanical Engineering Minimum 20 years' experience in construction projects (Oil & Gas...

  • Operations Manager

    3 weeks ago

    GTB Nager, India CLIENT OF SINCLUS Full time

    JOB OPENING – MANAGER (OPERATIONS) Location: Abu Dhabi Industry: Oil & Gas ConstructionSinclus is looking for a Manager – Operations for one of its clients, a leading company in the Oil & Gas Construction sector. Requirements: Graduation in Mechanical Engineering Minimum 20 years' experience in construction projects (Oil & Gas sector) At least 10 years...

  • Operations Manager

    3 weeks ago

    GTB Nager, India CLIENT OF SINCLUS Full time

    JOB OPENING – MANAGER (OPERATIONS) Location: Abu Dhabi Industry: Oil & Gas ConstructionSinclus is looking for a Manager – Operations for one of its clients, a leading company in the Oil & Gas Construction sector. Requirements: Graduation in Mechanical Engineering Minimum 20 years' experience in construction projects (Oil & Gas sector) At least 10 years...

  • Financial Operations Manager

    2 weeks ago

    Gtb Nager, India beBeeFinance Full time ₹ 12,00,000 - ₹ 15,12,500

    Job Title: Financial Operations ManagerWe are seeking an experienced Financial Operations Manager to oversee our day-to-day accounting operations, including bookkeeping, reconciliations, and journal entries.About the Role:Manage Financial Transactions: Oversee the accurate recording of revenues, expenses, and international transactions.Financial Reporting:...

  • Healthcare Operations Manager

    2 weeks ago

    GTB Nager, India beBeeHealthcare Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

    Job Title: Healthcare Operations ManagerAs a seasoned professional, you will oversee the delivery of high-quality medical services at our unit. Your expertise in healthcare operations and leadership skills will drive excellence in patient care.Develop and implement effective strategies to ensure seamless clinical services.Conduct thorough analysis of...

  • Head of Operations

    14 hours ago

    GTB Nager, India JSW Sports Pvt Ltd Full time

    JSW Sports Pvt. Ltd is looking for a Head of Operations (Stadium Ops, Cricket) in Delhi.Job DescriptionVenue & Match Day OperationsLead the planning and execution of all home match operations, including venue readiness, accreditation, security, and hospitality.Oversee hospitality, security, ticketing and crowd management in line with league and franchise...