Manager Training

About Us:

MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world's most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG's shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited:

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG's global network across Americas, EMEA and Asia Pacific.

About the Role:

Position Title: Manager

Corporate Title: Assistant Vice President

Reporting to: Vice President

Location: Bengaluru

Job Profile

Purpose of Role:

Trainer for Banking Operations is responsible for designing, developing, and delivering comprehensive training programs to enhance the operational effectiveness and compliance knowledge of banking staff. This role focuses on ensuring employees are equipped with the necessary skills and knowledge to perform their roles efficiently while meeting regulatory and organizational standards.

Main Responsibilities

Training Design & Delivery:

• Design and deliver training programs covering core banking operations including account services, payments, trade finance, AML, KYC, and regulatory compliance.
• Conduct induction training for new joiners and refresher courses for existing staff.
• Use various training methodologies including classroom, virtual, and blended learning.

Content Development:

• Develop training materials such as manuals, e-learning modules, presentations, and job aids.
• Regularly update training content in line with policy, system, or regulatory changes.

Stakeholder Management:

• Collaborate with department heads and SMEs to identify training needs and performance gaps.
• Act as a liaison between operations teams and learning & development to ensure alignment.

Evaluation & Reporting:

• Measure training effectiveness through assessments, feedback surveys, and on-the-job performance.
• Maintain accurate records of training attendance, assessments, and certifications.

Mentorship & Leadership:

• Mentor junior trainers and support their professional development.
• Lead knowledge-sharing sessions and best practice forums across operational teams.

Candidate Profile

Skills & Knowledge (e.g., Capability, Traits required for the role):

• Strong knowledge of banking products, operational workflows, risk and compliance.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to adapt training styles to suit different learning needs.
• High attention to detail and a commitment to continuous improvement.
• Collaborative, with strong interpersonal and influencing skills.

Education & Professional Qualifications:

• Bachelor's degree in Finance, Business, or related field; professional certifications preferred (e.g., CAMS, CDCS).
• Experience with learning management systems (LMS) and e-learning tools is an advantage.

Length & Type of Experience:

• 8 –10 years of experience in banking operations, with at least 2 years in a training or leadership role.