Process Excellence Consultant

3 weeks ago

New Delhi, India BIG Language Solutions Full time

Process Excellence Consultant (BPO Onboarding)/Business Excellence Location: Noida Reports to: VP, Operations Teams: Operations, Quality, Analytics, Automation/IT, Client SuccessRole summary Lead consulting engagements for new customer onboardings across typical BPO towers. You will map the current state, design the future state with clear improvement and automation levers, and stand up the KPI framework and business case—so we can both sell and deliver measurable value from Day 1 through steady state.What you’ll do • Pre-sales & scoping o Partner with Sales on discovery calls, RFx responses, and proof-of-value assessments. o Define scope, approach, and deliverables; craft proposals/SOW inputs, timelines, and success criteria. • Current-state discovery o Plan/lead workshops, interviews, floor walks; capture VOC/CTQs. o Produce SIPOC, BPMN as-is flows, RACI, value-stream maps, capacity models, and pain-point heatmaps. o Baseline performance using samples, WFM data, ERP/CRM extracts, QA reads, and (where available) process mining. • Future-state design & automation o Redesign processes for standardization, right-first-time, and digital enablement. o Identify and size automation (RPA/IPA, workflow/BPM, integrations, self service/IVR, knowledge/KCS, GenAI copilots). o Produce SOPs, controls, acceptance criteria, and a phased implementation roadmap. • KPI framework & instrumentation o Build KPI trees (leading/lagging), formulas, data sources, baselines, targets, and owners. o Specify dashboards (Power BI/Tableau) and QA/calibration routines; design benefits tracking with Finance. • Business case & governance o Quantify value (cost, quality, speed, CX/EX, risk), TCO/ROI, and stage-gate tollgates. o Drive change management: stakeholder mapping, comms, training/adoption, and risk/compliance alignment (SOX/PCI/HIPAA/GDPR as applicable). • Handover & enablement o Transition designs to delivery teams with user stories, SOP packs, control plans, and success criteria. Core deliverables • Discovery plan; SIPOC; BPMN as-is; pain-point heatmap; baseline metrics deck. • Future-state designs; SOP/control plan; automation opportunity register with value/effort sizing. • KPI dictionary & dashboard spec (sources, refresh cadence, ownership). • Value model & implementation roadmap (quick wins + phased rollouts). • Proposal/SOW inputs and customer-ready executive narrative. For each KPI the consultant defines: Description, Formula, Data source (CRM/ITSM, ERP, WFM, QA, EHR for RCM), Baseline, Target, Owner, Frequency, Control limits/actions.Qualifications • 5–8+ years in BPO/Shared Services or consulting with hands-on process improvement and client onboarding. • Lean Six Sigma Black Belt; strong facilitation, problem structuring, and storytelling. • Tooling: BPMN (Visio/Signavio), process mining (Celonis/Power Automate PM), RPA/IPA (UiPath/AA/Power Automate), WFM/WFO, QA platforms, and BI (Power BI/Tableau). • Comfortable scoping GenAI use cases with appropriate controls (PII, auditability, redaction). • Excellent stakeholder management across client execs, Ops, IT, and Finance; proposal/SOW writing experience. Working model • Travel up to 20–30% for client sites/centers of excellence. • May mentor Analysts/GBs; dotted-line collaboration with site quality/ops leads. • Operates across multiple towers; comfortable context-switching and leading parallel workstreams.Please share me the resumes to email:-- bhanu.prakash@biglanguage.com and call me to discuss:-- +91 8977514667

  • Senior Consultant, Business Excellence

    24 hours ago

    New Delhi, India International Research Institute for Manufacturing Full time

    The Senior Consultant will be responsible for analyzing and improving manufacturing processes, optimizing supply chain operations, and providing strategic consulting advice to leading manufacturing organizations in India.Day-to-day tasks include conducting assessments, developing strategies and collaborating with clients to ensure successful project...

  • Technology Consultant

    1 week ago

    New Delhi, India Technology Consultant Full time

    Job Description:We are seeking a skilled Technology Consultant with proven experience in L2 production support, Kafka administration, and big data ecosystems. The ideal candidate will be responsible for maintaining high system availability, troubleshooting production issues, and ensuring smooth operations of critical IT infrastructure.Key Responsibilities:-...

  • Opcenter Process Developer

    2 weeks ago

    Delhi, Delhi, India Engineering Industries eXcellence Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We at Engineering Industries eXcellence are looking to hire MES Consultant having experience in Siemens Opcenter Process.Responsibilities:Work in conjunction with the service manager to define project tasks, identify task durationReport to service manager on task advancementCapable of working independently under the guidance of technical leadsCapable of...

  • Process Excellence Manager

    4 weeks ago

    New Delhi, India Talks About People HR Solutions Full time

    We are exclusively seeking only Six Sigma Black Belt professionals currently working at Manager or Senior Manager level to lead impactful Process Excellence initiatives.Operations Manager – Process ExcellenceLocation: Pune, Maharashtra Type: Full-Time | Hybrid (3 days in office) Experience: 10-17 Years (with strong Lean Six Sigma expertise - Black Belt)Are...

  • Finance Process Consultant

    3 weeks ago

    New Delhi, India Tata Consultancy Services Full time

    Greeting from TCS!!!!We have an exciting opportunity forFinance Process consultant Experience Range:5-15 Years Location:Chennai/Bangalore/Hyderabad/Mumbai/PuneDesired Skill set: Overall experience of about 5+ years in Finance system transformation, including implementing ERPs and finance process consulting. Exposure to manufacturing clients a plus. Advise...

  • Finance Process Consultant

    4 weeks ago

    New Delhi, India Tata Consultancy Services Full time

    Role: Finance Process Consultant Experience: 5 to 15 yrs Location: Mumbai, Chennai, Pune, BangaloreJob Description: Overall experience of about 8+ years inFinance system transformation, including implementing ERPs and finance process consulting .Exposure to manufacturing clients a plus. Advise leading global manufacturing clients on ERP selection,...

  • Finance Process Consultant

    3 weeks ago

    New Delhi, India Tata Consultancy Services Full time

    Greeting from TCS!!!!We have an exciting opportunity for Finance Process consultantExperience Range: 5-15 YearsLocation: Chennai/Bangalore/Hyderabad/Mumbai/PuneDesired Skill set:- Overall experience of about 5+ years in Finance system transformation, including implementing ERPs and finance process consulting. Exposure to manufacturing clients a plus. -...

  • Manager / Sr. Manager - Process Excellence

    4 weeks ago

    New Delhi, India TP Full time

    Designation. Manager / Sr. Manager - Process Excellence (PEX)Skillset.Process Excellence, MBB or LSSBB Location . Mohali / JaipurMain Responsibilities : Certified lean Six Sigma Black Belt Should have expert knowledge be Six Sigma and Lean Techniques Experience in Project management, preferably PMP or Prince Must have in-depth knowledge of Business Process...

  • Workday Consultant

    2 weeks ago

    Delhi, Delhi, India Engineering Industries eXcellence Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We at Engineering Industries eXcellence are seeking a skilled and certified Workday Consultant with a minimum of 4 years of hands-on experience in Workday implementations. The ideal candidate will have strong expertise in Core HCM and Talent modules, with broader experience across other HR processes. This is a client-facing role that requires excellent...

  • Business Process Consultant

    3 weeks ago

    New Delhi, India Input Zero Technologies Full time

    Job Description: ServiceNow Business Process Consultant Location:Bangalore, Pune and Noida Experience:5–10 years Employment Type:Full-time About the Role We are seeking a highly motivatedServiceNow Business Process Consultantto join our team. The ideal candidate will bridge the gap between business needs and technology, ensuring seamless adoption of...