Business Process Consultant

3 weeks ago

New Delhi, India Input Zero Technologies Full time

Job Description: ServiceNow Business Process Consultant Location:Bangalore, Pune and Noida Experience:5–10 years Employment Type:Full-time About the Role We are seeking a highly motivatedServiceNow Business Process Consultantto join our team. The ideal candidate will bridge the gap between business needs and technology, ensuring seamless adoption of ServiceNow solutions. You will work closely with clients and stakeholders to analyze requirements, design process improvements, and implement scalable ServiceNow workflows that drive efficiency and business value. Key Responsibilities Engage with business stakeholders to gather, analyze, and document requirements for ServiceNow implementations. Translate business processes into ServiceNow workflows and functional solutions. Lead workshops, process mapping, and gap analysis sessions to align platform capabilities with business goals. Provide expertise in ITSM, ITOM, HRSD, CSM, or other ServiceNow modules based on project requirements. Partner with technical teams to ensure solution designs meet business needs. Define KPIs, reporting structures, and dashboards to measure process efficiency and outcomes. Act as a trusted advisor to clients on ServiceNow best practices and roadmap strategies. Support change management, user training, and adoption initiatives. Required Skills & Qualifications 5–10 years of experience in business process consulting, with at least 3 years in ServiceNow. Strong understanding of ITIL framework and process design. Experience with ServiceNow modules such as ITSM, ITOM, HRSD, or CSM. Proven ability to facilitate workshops and engage with C-level stakeholders. Excellent skills in documentation, business analysis, and requirement gathering. Strong communication, presentation, and stakeholder management skills. ServiceNow certification(s) such asCertified System Administrator (CSA) ,Certified Implementation Specialist (CIS) , orServiceNow Business Process Consultant Certificationis a plus. Good to Have Experience in Agile/Scrum methodologies. Knowledge of integration strategies and third-party tools. Familiarity with automation, AI/ML, and digital transformation initiatives.

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