Director - Enterprise Workforce Planning
3 weeks ago
Ensuring that the AOM methodology and disciplines align with the broader enterprise standards, and uplifts as the enterprise model continues to mature.
Actively provide feedback to senior leaders on operational effectiveness opportunities thus uplifting capability and effective metric management
Engage and develop strong relationships with ops managers and up to Head of levels within NAB India
Ensure day to day seamless running for both the Center of Excellence's without any escalations from Senior Stakeholders
Ensure colleague well being is been taken care of along with the critical deliveries, to ensure no impact on heartbeat outcomes
Essential capabilities
Strategic mindset, customer focus, resilience, ability to influence
Deep knowledge of process analysis and modelling techniques.
Have delivered on operational & Business excellence
Influence with impact through strong communication & facilitation
Advocate for our customers & colleagues to achieve the best outcomes
Experience
20+ years' work experience, ideally in complex project delivery environments
12+ years of Active Ops Management experience in Banking
AOM Practitioner Certified (or equivalent) must
Hands on experience with forecasting, capacity planning & scheduling processes
Experience with data insight capabilities, building key metrics that helps in driving business decisions
Experience in managing a high performing teams
Must have experience in handling lead of leads
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