Autobahn Corporation

2 weeks ago

Kochi, India Autobahn Trucking Corporation Pvt Ltd Full time

About the job:The General Manager - Passenger Vehicles (PV) is responsible for leading the overall passenger vehicle business, ensuring achievement of volume, profitability, and customer satisfaction goals. The role involves strategic planning, business growth, team leadership, and alignment with Mahindra & Mahindra's customer experience standards.Key Responsibilities:Business Strategy & Performance:- Develop and execute the annual business plan for the PV division, including sales, marketing, and profitability targets.- Track dealership KPIs: retail volume, market share, customer retention, and conversion ratios.- Conduct periodic performance reviews of Sales Managers, CX Managers, and Digital Engagement teams.- Manage inventory planning, pricing strategy, and incentive utilization for optimum ROI.Customer Experience & Brand Building:- Drive customer delight through superior Sales Satisfaction Index / Customer Satisfaction Index scores and process compliance.- Ensure timely resolution of customer concerns and implementation of feedback from M&M Intello reports.- Promote the dealership as a premium customer destination through digital and on-ground engagement.Manpower & Team Development:- Ensure 100% manpower adequacy as per M&M staffing norms.- Guide and mentor Sales Managers, CX Managers, and Digital Engagement Managers for high performance.- Collaborate with HR to ensure recruitment, training, and incentive programs are aligned with Mahindra standards.- Build a high-performance culture through target-based reviews and coaching.Compliance & Reporting:- Ensure compliance with M&M operating standards, brand guidelines, and dealership HR policies.- Review MIS reports on sales, stock, and manpower productivity.- Maintain alignment with M&M Regional Office on business updates and best practices.Required Qualification & Experience:- Graduate in Engineering or Business Management; MBA preferred.- Minimum 10-15 years of experience in automobile retail (PV preferred), with at least 3-5 years in a leadership role.- Proven experience in managing large teams and multi-location dealership operations. (ref:iimjobs.com)

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