Regional Service Manager

2 weeks ago


Aurangabad, India Piaggio Group Full time

1) Ensure upkeep and maintenance of the regional workshop infrastructure in compliance with CI norms for creating a delightful experience for the customers

2) Institutionalizing effective feedback channel for ensuring uniformity across all the states in getting timely and qualitative feedback

3) Analyzing customer complaints and adopting corrective and preventive measure for quick redressal of the customer complaints with proper closure

4) Implementing field fixes and SOP for timely resolution of complaints and supporting field team across the zone for resolution of critical customer complaints

5) Maintaining adequate inventory level of spare parts at channel partners to reduce the VOR and following up for regular orders and funds from dealers for adequate parts availability

6) Collating and analyzing the CSI score followed by planning and implementation of activities across the zone for improvement of the same Competition Network mapping to seek future opportunities in network expansion and advise CBD on the same

7) Appointing and activating Authorized Service Centers as per company’s expansion plan and ensuring adequate channel manpower (as per the company standards) is available against the requirement

8) Initiatives for developing the channel manpower in coordination with RTC across the zone for effective implementation of SOP and field fixes

9) Organizing service promotional activities like FCC, Customer and LMM meets across the zone for enhancing the brand image in the market and ensuring 100% FSC redemptions at the zonal level

Ensure adherence to the company’s set standards of response time and lead time across the zone

10) Coordinating with the after-sales agency for developing a robust service reminder and post service follow up system for the territory


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