IT Application Manager

3 weeks ago

Chennai, Tamil Nadu, India Chemplast Sanmar Limited - Sanmar Company Full time

Job Roles & Responsibilities:

Responsible for overseeing the development, implementation, and maintenance of software applications (excluding SAP) within the organization

Application Management:

  • Collaborate with business users & cross functional teams to understand their requirements and suggest suitable solutions.
  • Provide technical support and guidance.
  • Oversee the lifecycle of non-SAP applications, including procurement, implementation, configuration, and upgrades.
  • Ensure applications meet business requirements and operate effectively within the organization's IT ecosystem.
  • Ensure seamless integration of non-SAP applications with other enterprise systems, including SAP and legacy software.
  • Ensure applications adhere to organizational security policies and regulatory compliance requirements.

Support and Troubleshooting:

  • Review the pending actions, follow-up and escalate in case of any issues.
  • Ensure timely resolution of critical issues with the help of the vendor.
  • Establish and monitor application performance metrics and troubleshoot performance bottlenecks.

Continuous Improvement:

Stay updated on industry trends and emerging technologies to recommend innovative solutions.

Key Skills and Competencies:

  • Technical Expertise: In-depth knowledge of non-SAP applications (e.g., PLM, MES, CRM, HRIS, WMS, etc.).
  • Project Management: Proficient in managing large-scale application implementation and integration projects.
  • Analytical Skills: Strong problem-solving skills with the ability to analyze and optimize complex systems.
  • Communication: very good verbal and written communication skills to collaborate with technical teams and business users.

Qualifications:

  • Education: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

Experience:

  • 8-10 years of experience in IT applications management
  • Hands-on experience in software development/project management/ enterprise software solutions and integrations in a manufacturing/cpg organizations.

Certifications:

  • ITIL Certification (preferred)

Performance Metrics:

  • Uptime and performance of non-SAP applications.
  • Adherence to project timelines and budgets.
  • Efficiency improvements through process automation and optimization.

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