Product Implementation Specialist

About the CompanyWe are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal We believe that work and the workplace should be joyful and always buzzing with energyCloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:CloudSEK’s Product Suite:CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.CloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.Key Milestones:2016: Launched our first product.2018: Secured Pre-series A funding.2019: Expanded operations to India, Southeast Asia, and the Americas.2020: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.2021: Raised $7M in Series A funding led by MassMutual Ventures.Awards & Recognition: Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.2025: Secured $19 million in funding led by Tenacity Ventures, Commvault.About the RoleWe are seeking a dedicated and knowledgeable Onboarding Specialist to join our team. The ideal candidate will be responsible for providing Training and support to our clients, facilitating smooth onboarding processes, configuring our platform to meet client needs, and fine-tuning configurations to optimize product performance. This role is crucial in contributing to the success of our product and ensuring high levels of customer satisfaction.Responsibilities:Conduct thorough training sessions to educate clients on how to effectively utilize our platform.Perform necessary configurations based on client requirements, ensuring seamless integration and functionality.Utilize solid knowledge of cybersecurity concepts such as malware, vulnerabilities, and different types of attacks to enhance client understanding and platform effectiveness.Demonstrate a strong understanding of how domains and websites operate, assisting clients in configuring the platform to suit their specific environments.Maintain excellent communication and presentation skills to effectively convey complex concepts and instructions to clients.Actively listen to client feedback and requirements, maintaining a strong rapport to understand and address their needs effectively.Continuously fine-tune configurations to optimize product performance and enhance customer satisfaction.Display quick learning abilities to stay updated on platform enhancements and new cybersecurity threats, ensuring clients receive the most current support and guidance.Collaborate with cross-functional teams to address client issues and provide comprehensive solutions.Qualifications:Proven experience in a customer-facing role, preferably in software onboarding or technical support.Solid understanding of cybersecurity concepts, including malware, vulnerabilities, and common attack vectors.Excellent communication and presentation skills, with the ability to convey technical information clearly and effectively.Strong logical thinking skills and the ability to troubleshoot complex issues efficiently.Proficiency in configuring and fine-tuning software platforms to meet specific client needs.Good typing speed and quick learning abilities to adapt to new technologies and processes rapidly.Ability to maintain a positive attitude and professionalism while working in a fast-paced environment.Strong attention to detail and organizational skills to manage multiple client onboarding processes simultaneously.Benefits of Joining CloudSEKWe provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You’ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:Flexible working hours.Food, unlimited snacks and drinks are all available while at office.And, the finest part is yet to come Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here