Inbound Sales

2 days ago

New Delhi, India ELO House Full time

Company DescriptionELO House is a fast-growing hospitality-tech company offeringfully furnished, flexible stay homesfor daily, weekly, and monthly rentals. We help travelers, corporates, and families findinstant, verified, deposit-free homes— an affordable alternative to hotels and traditional rentals.Role DescriptionThe Inbound Sales Executive is responsible forconverting incoming leadsfrom multiple channels (calls, WhatsApp, email, website, OTAs) into confirmed bookings. This role demandsstrong communication, need diagnosis, and persuasion skills— not just answering enquiries, but guiding customers confidently toward the right stay option.Key ResponsibilitiesHandle 5–15 daily inbound enquiries from phone, WhatsApp, website, and OTAs. Qualify leads by understanding purpose of stay, duration, number of guests, and budget. Match the right property options (daily or monthly) based on customer needs. Explain value proposition clearly — comfort, safety, GST billing, location, and flexibility. Negotiate, close bookings, and collect advance payments. Maintain daily lead tracker — follow up with all unconverted leads. Coordinate with the operations and property teams to confirm availability and check-in readiness. Share customer feedback and insights to improve lead quality and pricing strategy.Required Skills & KnowledgeExcellent spoken and written communication (English + Tamil preferred). Strong listening and questioning ability to diagnose customer intent. Ability to handle objections and frame value confidently. Basic knowledge of pricing, occupancy, and property types (1BHK, 2BHK, etc.). Familiar with tools like Google Sheets, CRM, WhatsApp Web, and call tracking systems. Prior experience in hospitality, OTA, or real estate sales is an advantage.

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