Product Support Specialist

2 weeks ago

New Delhi, India EASYECOM Full time

Job Location: BangaloreAbout Position: We are looking for multi-skilled candidates with excellent interpersonal skills for the position of Product Support Specialist. The candidate should be reliable, highly energetic, oversee a wide range of cross-functional teams, retail fulfillment teams, as well as third party logistics partners and vendors.About EasyEcom: EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 150+ members strong team, and being VC funded, we are continuing to expand over and beyondRoles and responsibilities: ● Identifying clients' requirements and helping them use specific features ● Respond to clients' queries on time via chat, phone, or email and escalate, if needed ● Analyze and report any problems with the product functionalities. ● Guide clients through new features and functionalities ● Follow up with customers to ensure cent percent timely resolution for all the issues. ● Gather clients' feedback and share it with the team. ● Update our internal databases with information about clients' discussions and technical issues with the product. ● Recommend improvements and workarounds to make the product better ● Share feature requests with team membersRequirements: ● Post Graduates - MCA/MSC IT & MBA. ● Excellent communication and negotiation skills ● 1-2 years of experience in Product Support ● Proficiency in English and Hindi ● Excellent knowledge of MS Office ● Self-motivated with a result-driven approach ● Critical thinker and problem solverPerks of Joining EasyEcom ● Great Culture ● Product Training ● Recognition of Work ● Ownership & Leadership opportunities ● Internal Job Postings

  • Product Support Specialist

    2 weeks ago

    New Delhi, India EASYECOM Full time

    Job Location: BangaloreAbout Position: We are looking for multi-skilled candidates with excellent interpersonal skills for the position of Product Support Specialist. The candidate should be reliable, highly energetic, oversee a wide range of cross-functional teams, retail fulfillment teams, as well as third party logistics partners and vendors.About...

  • Production Support Specialist

    3 weeks ago

    New Delhi, India HCLTech Full time

    Experience: 5+ years Location: NAGPUR Notice Period: Immediate Joiner onlyInvestment banking domain is must. Provide L2/L3 application support running on Oracle databases with PL/SQL and Unix components. Analyze and resolve incidents, service requests, and application issues related to PL/SQL procedures, jobs, and Unix shell scripts. Participate in root...

  • Production Support Specialist

    4 weeks ago

    New Delhi, India HCLTech Full time

    Experience: 5+ yearsLocation: NAGPURNotice Period: Immediate Joiner only- Investment banking domain is must. - Provide L2/L3 application support running on Oracle databases with PL/SQL and Unix components. - Analyze and resolve incidents, service requests, and application issues related to PL/SQL procedures, jobs, and Unix shell scripts. - Participate in...

  • Production Support Specialist

    2 weeks ago

    New Delhi, India HCLTech Full time

    Experience: 5+ years Location: NAGPUR Notice Period: Immediate Joiner onlyInvestment banking domain is must. Provide L2/L3 application support running on Oracle databases with PL/SQL and Unix components. Analyze and resolve incidents, service requests, and application issues related to PL/SQL procedures, jobs, and Unix shell scripts. Participate in root...

  • SAP Specialist Finance

    17 hours ago

    New Delhi, India TRDFIN Support Services Pvt Ltd Full time

    Job Overview We are seeking an experiencedSAP Specialist / HANA Consultantwith expertise inFinance (FICO)orLogistics (MM / SD / PP / EWM)to support SAP S/4HANA implementations, migrations, and optimizations. The role involves working closely with business stakeholders to deliver scalable and compliant ERP solutions.Key Responsibilities Lead and supportSAP...

  • Senior Director Product Support

    1 week ago

    New Delhi, India AI SaaS Based Product Company Full time

    Senior Director – Product SupportAs Senior Director of Production Support, you will own the strategy, execution, and continuous improvement of Bidgely’s Production Support (PS) function. Leading a team that is both a first line of defense and a critical point of coordination across Customer Service, Engineering, Delivery, and SRE teams, you will champion...

  • Customer Support Specialist

    4 weeks ago

    New Delhi, India Scry AI Full time

    Position:Customer Support Specialist Location:India (Remote) Employment Type:Full-Time Schedule:Monday to Friday, Day Shift Experience:2+ Years in Customer Support, Helpdesk, or Client SuccessCompany DescriptionScry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...

  • Customer Support Specialist

    3 weeks ago

    New Delhi, India Cyspace Innovations Pvt. Ltd Full time

    Company Description Cyspace Innovation Consultants Pvt. Ltd. Position:International Voice Process Agent Location:[Mohali/Work From Office] Employment Type:Full-time (Night Shift) Role Description This is a full-time Night Shift role for a Customer Support Specialist based on-site in the Mohali district. The Customer Support Specialist will handle customer...

  • Customer Support Specialist

    2 weeks ago

    New Delhi, India Cyspace Innovations Pvt. Ltd Full time

    Company DescriptionCyspace Innovation Consultants Pvt. Ltd. Position:International Voice Process Agent Location:[Mohali/Work From Office] Employment Type:Full-time (Night Shift) Role Description This is a full-time Night Shift role for a Customer Support Specialist based on-site in the Mohali district. The Customer Support Specialist will handle customer...

  • Customer Support Specialist

    3 weeks ago

    New Delhi, India Whatjobs IN C2 Full time

    Position: Customer Support Specialist Location: India (Remote) Employment Type: Full-Time Schedule: Monday to Friday, Day Shift Experience: 2+ Years in Customer Support, Helpdesk, or Client Success Company Description Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...