Associate Director

3 weeks ago

Mumbai, India Marsh McLennan Full time

We are seeking a talented individual to join our Casualty team at Marsh McLennan. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office


Job Title: Associate Director - Casualty Advisory


What can you expect?

  • Serve as a strategic partner to US&C Casualty Advisory team, providing support & guidance in the development and execution of strategic initiatives
  • Play a pivotal role in aligning IKS Casualty Advisory delivery support with long-term strategic objectives of the US&C Casualty Advisory team
  • Leading and mentoring IKS Casualty Advisory teams, fostering a culture of collaboration, accountability and continuous improvement
  • Develop and Implement strategies / frameworks to drive practice growth, ensuring enhanced stakeholder experience
  • Build and maintain relationship with key stakeholders, to ensure trust and long-term success of Casualty Advisory practice
  • Facilitate effective communication across departments and teams, ensuring alignment and coordination of efforts
  • Provide analytical support to stakeholders for smooth decision-making, through actionable insights and recommendations


What is in it for you?

  • Opportunity to be a part of world’s leading insurance broker and risk management company.
  • A competitive salary, employee friendly policies, health care and insurance for you and dependents.
  • A respectful work environment that values healthy work-life balance.
  • Chance to be a part of a dynamic work culture that rewards innovation and collaboration.
  • Future career opportunities across a global organization.


We will count on you to:

  • Build knowledge and understanding of the Casualty Advisory business, its offerings, and strategic priorities
  • Assist in the development and execution of growth strategies for Casualty Advisory practice and its sub-practices
  • Lead a team of analysts and managers to perform in-depth data analysis, identifying trends, emerging risks, and cost drivers within US casualty claims
  • Leverage your advanced knowledge of industry trends around claims, insurance and risk management to develop actionable insights into a client's claims and risk management environment
  • Spearhead critical projects pertaining to efficiency improvements in Casualty Advisory team
  • Establish a framework for consistent reporting, leveraging KPIs and metrics to assess claims performance, loss trends, and operational efficiency
  • Analyze claim outcomes and support the development of initiatives to enhance claim resolution processes, reduce litigation, and improve settlement efficiency


What you need to have:

  • Strong Insurance domain knowledge with hands-on experience in managing claims related projects and strategic initiatives
  • Strong knowledge of US casualty claims, including legal and regulatory frameworks, claims resolution strategies, and risk management practices
  • Strategic Thinking: Ability to create long-term strategies and solutions that align with organizational goals
  • Leadership: Experience in leading and motivating teams, fostering a culture of innovation and accountability
  • Analytical Expertise: Advanced skills in quantitative and qualitative analysis with an ability to transform complex data into actionable insights
  • Collaboration: Strong interpersonal and communication skills to work cross-functionally with various departments and stakeholders
  • Change Management: Expertise in managing large-scale change initiatives within claims operations and analytics
  • 10-12 years of experience in claims, insurance analytics, and casualty claims, with at least 5-6 years in a leadership or strategic role
  • Must be comfortable with working on new age data management tools



What makes you stand out?

  • Strong academic rigor
  • Strong leadership capability
  • Mastery in Excel / PPT and knowledge of tools / language e.g. Power BI, Python
  • Familiarity with core concepts within insurance domain pertaining to claims life cycle
  • Strong persistence and follow-up skills
  • Outstanding stakeholder management skills. Ability to influence people
  • Ability to interact with all levels of internal and external business partners
  • Knowledge and experience of resolving complex claims across a variety of relevant business lines



Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being


Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on and X.


Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.


Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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