Parts Manager

4 days ago

New Delhi, India SATRAC Full time

Job Purpose:
To manage and oversee spare parts operations across all service locations in India, ensuring timely availability of parts, effective inventory management, vendor coordination, and process optimization to support service operations and customer satisfaction.
Key Responsibilities:
1. Inventory & Supply Chain Management
Plan, forecast, and maintain optimal stock levels at central and regional warehouses.
Monitor parts movement and ensure smooth supply chain operations to all service centers.
Implement inventory control systems to minimize obsolescence and excess stock.
Ensure accuracy in stock data and periodic physical verification.
2. Procurement & Vendor Coordination
Coordinate with procurement and suppliers for timely replenishment of spare parts.
Evaluate vendor performance and negotiate terms for cost efficiency.
Collaborate with OEMs and component suppliers for quality and warranty claim settlements.
3. Distribution & Logistics
Plan and monitor dispatch schedules to ensure timely delivery of parts across service locations.
Optimize logistics costs while maintaining delivery timelines.
Coordinate with logistics partners for smooth inbound and outbound movements.
4. Service Support & Operations
Work closely with the service team to ensure parts availability for field service operations.
Analyze parts consumption trends and support service campaigns or preventive maintenance drives.
Manage warranty parts returns and replacements in coordination with service teams.
5. Systems & Process Management
Maintain and update the parts management system (ERP/SAP).
Drive digitization of parts ordering, tracking, and reporting systems.
Implement standard operating procedures (SOPs) across all service locations.
6. MIS & Reporting
Prepare periodic MIS on inventory status, order fulfilment, parts turnover ratio, and slow/non-moving items.
Present data-driven insights to management for strategic decision-making.
7. Team Management
Lead and mentor regional parts coordinators and store in-charges.
Conduct training programs for service and parts personnel on process adherence and system usage.
Key Skills & Competencies:
Strong knowledge of spare parts management, logistics, and supply chain operations.
Proficiency in ERP/SAP or similar systems.
Analytical and problem-solving ability.
Good communication and vendor negotiation skills.
Leadership and team coordination.
Qualification & Experience:
Diploma / B.E. / B.Tech in Mechanical / Automobile Engineering.
6–8 years of experience in spare parts operations (preferably in automotive or heavy equipment industry).
Experience in managing multi-location parts operations will be an added advantage.

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