MakeMyTrip - Senior Manager - Training Lead
3 weeks ago
About the Opportunity:
Role: Training Lead
Level: Senior Manager
Location: Gurgaon
Reporting to: Vice President - Product Management
About the function:
The Head of Training will play a pivotal role in enhancing the skills, knowledge, and performance of our Business Development team, empowering them to achieve sales targets and excel in partner relationships. This leader will develop, implement, and oversee a comprehensive training program designed to equip team members with the tools and knowledge necessary for success in an ever-evolving market. This role requires a strategic mindset, an understanding of sales and hospitality dynamics, and a hands-on approach to design effective & deliver impactful training solutions.
About the role:
The Independent Hotels team, part of the Domestic Hotel supply function, is responsible for overseeing the supply of independent hotels located throughout India.
The Independent Hotels team has more than 70000+ hotels contracted on our platforms.
What will you be doing:
1. Training Program Development & Execution:
- Design and execute a structured training framework for new hires and ongoing development of the Business Development team, with a focus on sales techniques, market knowledge, product expertise, and customer relationship management.
- Partner with leadership to assess team skills gaps and implement targeted training programs for various experience levels, from entry-level to senior business development roles.
2. Content Creation & Delivery:
- Develop and deliver high-quality training materials, including presentations, workshops, e-learning modules, and guides that are engaging and effective in meeting the team's needs.
- Regularly update training content to reflect new trends, products, and best practices within the industry.
3. Onboarding & Continuous Learning:
- Lead the onboarding process for new team members, ensuring they are wellequipped with foundational knowledge and skills from day one.
- Create a continuous learning environment, implementing periodic refresher training, skill-building sessions, and advanced training programs to nurture talent and support career progression within the team.
4. Performance Tracking & Analysis:
- Develop and use metrics to evaluate training effectiveness and impact on business performance, making data-driven adjustments to improve training outcomes.
- Conduct assessments and evaluations post-training to monitor progress and retention, adjusting strategies to maximize long-term knowledge retention and skill application.
5. Collaboration & Stakeholder Management:
- Collaborate with Business Development leadership, Product, Marketing, and HR teams to align training with business goals, new product launches, and seasonal requirements.
- Act as a bridge between regional and corporate offices, ensuring alignment of training objectives across different geographies and segments.
6. Leadership & Team Development:
- Mentor and guide junior trainers, providing direction and feedback to improve their facilitation and training development skills.
- Foster an inclusive and positive training culture that encourages learning, adaptability, and performance excellence.
Qualification & Experience:
- MBA from reputed institute with 7-10 years of extensive experience in training, content creation and design, strategic planning, content redesign, ensuring impactful and effective outcomes.
Key Success Factors for the Role:
- Strategic & Analytical Mindset: Able to assess team needs, identify gaps, and develop tailored training interventions.
- Adaptability & Innovation: Keeps up with industry trends and is innovative in training approaches.
- Leadership & Influence: Motivates and inspires, influencing others to achieve high standards of performance.
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