MYCPE ONE

Title : Manager Partner Success. Location : Ahmedabad (Onsite). Experience Required : 6-10 years. Function : Client Success / Partnership Management / Team Leadership. Industry : EdTech / Accounting / Offshore Services / Continuing Education. About the Role:- We are hiring a Partner Success Manager to lead and scale the Partner Success function.- This person will serve as the second-in-command to the department head and is expected to eventually take over significant portion of current leadership responsibilities.- The ideal candidate is a strong communicator, strategic thinker, and people-first leader who thrives in dynamic, growth-oriented environments. Key Responsibilities: Partner Management: - Serve as the primary point of contact for content partners (speakers, educators, and subject matter experts). - Coordinate onboarding, content submission, and delivery timelines for webinars and on-demand programs. - Build long-term relationships and ensure ongoing engagement from qualified educators. - Manage partner communications for compliance, content updates, renewals, and feedback loops. Team Leadership: - Lead a growing team of Partner Success Associates. - Provide mentorship, performance feedback, and process clarity to ensure high-quality partner experiences. - Monitor workload distribution and support team growth. Process Optimization: - Improve systems for onboarding, content tracking, SLA adherence, and partner retention. - Identify process gaps and collaborate with tech/product teams to streamline operations. - Support migration of tracking and reporting systems from spreadsheets to internal dashboards/tools. Cross-Functional Collaboration: - Work closely with Content, Compliance, Tech, Sales, and Support teams to align priorities and solve delivery challenges. - Ensure educational content aligns with regulatory requirements (e. , NASBA standards in the U. , IRS, etc. Requirements: - Exceptional verbal and written communication required with experience of speaking with external stakeholders as well as management. - 6-10 years of experience in customer success, client delivery, client relationship management or partner management roles. - At least 2 years of team management experience with direct reports. - Strong communication and relationship-building skills, especially with international stakeholders. - Familiarity with CRM platforms (e. Zoho, etc. ), project trackers, and Excel-based reporting. - Experience with US based clients, especially in accounting, tax, EdTech, or compliance services is a plus. - Prior exposure to NASBA or continuing education platforms is a bonus but not mandatory. What Success Looks Like: - Partners are onboarded, engaged, and supported with minimal friction. - Internal team is high-performing, autonomous, and growing under your guidance. - Content pipeline is consistent, compliant, and aligned with audience needs. - The department scales without compromising on service quality or compliance. Location & Shift: - This is a full-time onsite role in Ahmedabad. - 5 PM IST to 02 AM IST M-F.(Weekends off). What this role is not: - Not Customer Support: This is not a role where you're handling tickets, technical queries, or reactive support.- You're managing strategic relationships, not troubleshooting errors. - Not Sales or Lead Gen: You won't be cold-calling, pitching services, or chasing quotas. This role is about retention, relationship-building, and delivery coordination with already-engaged partners. - Not a Back-office Job: While there's a strong operational element, this is not a purely backend or data-entry role.- You'll be speaking directly with high-profile educators, thought leaders, and US based professionals. - Not a Passive Admin Role: We're not looking for someone to just follow checklists.- We need someone who takes ownership, drives improvements, and proactively ensures nothing slips through the cracks. - Not Just an Individual Contributor: While you'll roll up your sleeves, you'll also lead a team, mentor associates, and help grow the function.- This role requires leadership maturity and collaboration. (ref:iimjobs.com)