MYCPE ONE
1 week ago
We are seeking a dynamic and visionary Vice President - Customer Success to lead our customer engagement strategy across all divisions. This is not a traditional CS leadership role - we are looking for a well-rounded executive who combines multidisciplinary insight, strategic thinking, and operational excellence to deliver long-term value to our customers and our business. This role is central to driving cross-functional alignment, ensuring world-class service delivery, and nurturing deep client relationships built on trust, results, and shared goals. Key Responsibilities: Strategic Leadership:- Define and execute a company-wide customer success strategy, aligned with our long-term business objectives.- Partner with executive leadership to influence product, operations, compliance, and delivery models with the voice of the customer.- Lead cross-functional initiatives to enhance customer satisfaction, retention, and growth across all client segments. Client Relationship & Account Management:- Build and maintain trusted relationships with key clients, acting as a strategic advisor who understands both technical and business challenges.- Drive value-added engagements by deeply understanding client goals and aligning solutions to outcomes.- Create and monitor KPIs for client health, satisfaction, and renewal/expansion metrics. Service Delivery Oversight:- Ensure operational excellence in all aspects of service delivery, particularly in complex or high-value accounts.- Oversee outsourcing and delivery teams, ensuring accountability to client expectations and internal standards.- Collaborate closely with internal stakeholders (Sales, Product, Operations, and Compliance) to improve customer experience. Team Leadership & Development:- Build and lead a high-performing, multidisciplinary customer success organization.- Mentor directors and managers across service delivery, client management, and CS operations.- Foster a culture of ownership, excellence, and continuous improvement. Business and Technical Acumen:- Use data and customer insights to inform strategic decisions.- Collaborate with Product and Engineering to influence roadmap priorities based on customer needs.- Understand and communicate complex technical solutions in a clear and business-focused way. Qualifications:- 10+ years of progressive leadership experience in Customer Success, Account Management, Strategy, or Operations, ideally in B2B or enterprise environments.- Proven track record of leading cross-functional teams and scaling CS organizations across diverse industries.- Strong understanding of compliance, delivery models, and operational frameworks, especially in regulated industries.- Experience working with outsourced and internal service delivery models.- Exceptional communication, negotiation, and stakeholder management skills.- Strategic thinker with a bias for action, capable of moving between high-level vision and tactical execution.- Bachelor's degree required; MBA or advanced degree preferred. (ref:iimjobs.com)
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MYCPE ONE
2 weeks ago
Ahmedabad, India Mycpe One Full timeTitle: Digital Marketing ManagerLocation: Ahmedabad, Gujarat, India (On-site)Company: MYCPE ONEEmployment Type: Full-TimeJob Timing: 3pm to 12 am (Cab drop Faciality)Job Summary:We are looking for a strategic and results-driven Digital Marketing Manager to lead the development and execution of our overall marketing strategy.This role requires a blend of...
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Tax Manager
2 days ago
Ahmedabad, India Mycpe One Full timeUS Tax Manager | MYCPE ONE About MYCPE One: MYCPE ONE is a leading solutions provider exclusively for CPA and Accounting firms across the United States, Canada, and the United Kingdom. With a comprehensive range of servicesincluding Continuing Education, Offshore Staffing, Local Talent Hiring, and M&A Advisorywe deliver essential, cost-effective solutions to...
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Tax Manager
7 days ago
Ahmedabad, Gujarat, India Mycpe One Full time ₹ 12,00,000 - ₹ 36,00,000 per yearUS Tax Manager | MYCPE ONEAbout MYCPE One:MYCPE ONE is a leading solutions provider exclusively for CPA and Accounting firms across the United States, Canada, and the United Kingdom. With a comprehensive range of services—including Continuing Education, Offshore Staffing, Local Talent Hiring, and M&A Advisory—we deliver essential, cost-effective...
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Tax Manager
2 days ago
ahmedabad, India Mycpe One Full timeUS Tax Manager | MYCPE ONEAbout MYCPE One:MYCPE ONE is a leading solutions provider exclusively for CPA and Accounting firms across the United States, Canada, and the United Kingdom. With a comprehensive range of services—including Continuing Education, Offshore Staffing, Local Talent Hiring, and M&A Advisory—we deliver essential, cost-effective...
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MYCPE ONE
1 week ago
Ahmedabad, India Mycpe One Full timeKey Responsibilities:Requirement Elicitation & Analysis:- Conduct stakeholder interviews, workshops, and JAD sessions to gather functional and non-functional requirements.- Perform detailed analysis to understand end-user needs and define clear and comprehensive business requirements.- Evaluate current systems/processes and propose enhancements.- Product...
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MYCPE ONE
1 week ago
Ahmedabad, India Mycpe One Full timeProduct Manager:Key Responsibilities- Product Strategy & Vision: Define and drive product strategies for ERP or ERP-like systems, aligning with business goals and market opportunities.- Market & User Analysis: Analyze market trends, user feedback, and business needs to identify opportunities for product enhancements.- Product Development Leadership: Work...
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MYCPE ONE
1 week ago
Ahmedabad, India Mycpe One Full time- We are looking for a seasoned and dynamic Chartered Accountant (CA) with substantial industry experience to take on a strategic dual-role, overseeing our financial leadership functions while driving finance operations for client-side BOT (Build-Operate-Transfer) engagements.The selected candidate will play a pivotal role across two verticals:- Client-Side...
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MYCPE ONE
3 weeks ago
Ahmedabad, India Mycpe One Full timeDescription:About the Job:We are seeking an experienced Business Analyst to drive product success through meticulous requirement gathering, stakeholder collaboration, and end-to-end product lifecycle support.This role demands strong analytical skills, proficiency with Agile methodologies, and hands-on experience with tools like JIRA, Figma, and SQL.Ideal...
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MYCPE ONE
1 week ago
Ahmedabad, India Mycpe One Full timeThe Director / Head of Cybersecurity & Managed IT Services will be responsible for building and leading the new division from the ground up.This role includes strategic planning, operational execution, team building, and end-to-end service delivery.The ideal candidate will have a strong background in IT leadership, cybersecurity, cloud services, and client...
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MYCPE ONE
7 days ago
Ahmedabad, India Mycpe One Full timeThe Manager - IT Asset Management at MYCPEONE is responsible for the strategic oversight, lifecycle management, and governance of all IT assets across the organization. This role ensures that IT hardware, software, and related assets are effectively tracked, maintained, and optimized to support business operations, regulatory compliance, and cost efficiency....
