L2 Server Engineer

4 days ago

Thiruvananthapuram, India IQMatrix Infoways Solutions Pvt Ltd Full time

Overall purpose of the job


  •  Primarily responsible for managing and owning support tickets and driving customer issues through to resolution.
  •  To support the Managed Services Technicians (1st line) to resolve issues that come into the service desk acting as a point of escalation for more challenging issues.
  •   Plan and implement infrastructure changes within agreed SLA’s. 


Key responsibilities for this job


  • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analyzed to prevent future occurrences, and that call resolution priorities are met.
  •  Respond to proactive alerts and conclude them to resolution
  • Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction.
  • Troubleshooting customer technical faults and collaborating with external vendors and service providers to achieve fault resolution.
  • Proactively identify and investigate problematic issues, raising a subsequent problem ticket to manage the workload.
  • Work as a team to deliver timely resolution to customer requests from telephone and email.
  • Maintain an understanding of the internal escalation process.
  • Jeopardy management to reduce escalation and SLA breaches.
  • Maintain professional working relationships with customers, suppliers, and work colleagues.
  • Any other fair and reasonable task or duty assigned to you by your manager.


Knowledge and experience required


Professional Experience:

  •  Minimum 3 years’ experience supporting Windows Desktop and Server OS in a public and private cloud environment.
  • Previous experience working in a fast-paced international support role.
  • Ability to provide a customer focused service to committed Service levels.
  • Ability to work under own initiative, manage own time, and work to deadlines.
  • Ability to manage own workload and support the wider team.
  • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities.
  • Proven ability to identify and resolve challenging technical problems.
  • Sound judgement with demonstrable understanding of when and how to escalate issues.
  • Ability to work with minimal supervision and manage a heavy workload.
  • Proactive approach in knowledge transfer and updating documentation to support the wider team.  management, service delivery teams and customers.


Technical Skills:

  • Experience in administration, management and support of Windows Server and Desktop OS.
  • Experience in configuration and maintenance of Active Directory Services, MS Exchange, SQL, and Office 365.
  • Capable of supporting VDI Solutions (Azure Virtual Desktop, Citrix, RDS).
  • Working knowledge of VMWare & Hyper-V configuration and support is essential.
  • Good knowledge of managing resources withing Azure infrastructure.
  • Strong understanding of network fundamentals (Security/DHCP/DNS)
  • Understanding of Scripting languages (PowerShell/VBScript)
  • Understanding and appreciation of ITIL Frameworks
  • Hands on experience of administrating and supporting backup solutions such as Veeam, BackupExec, Commvault
  • Experienced in creating and maintaining high quality configuration Management Documentation.
  • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified.

  • L2 Server Engineer

    4 days ago

    thiruvananthapuram, India IQMatrix Infoways Solutions Pvt Ltd Full time

    Overall purpose of the job Primarily responsible for managing and owning support tickets and driving customer issues through to resolution. To support the Managed Services Technicians (1st line) to resolve issues that come into the service desk acting as a point of escalation for more challenging issues.  Plan and implement infrastructure changes within...

  • L2 Server Engineer

    4 days ago

    Thiruvananthapuram, India IQMatrix Infoways Solutions Pvt Ltd Full time

    Overall purpose of the job Primarily responsible for managing and owning support tickets and driving customer issues through to resolution. To support the Managed Services Technicians (1st line) to resolve issues that come into the service desk acting as a point of escalation for more challenging issues.  Plan and implement infrastructure changes within...

  • L2 Server Engineer

    4 days ago

    thiruvananthapuram, India IQMatrix Infoways Solutions Pvt Ltd Full time

    Overall purpose of the job  Primarily responsible for managing and owning support tickets and driving customer issues through to resolution.  To support the Managed Services Technicians (1st line) to resolve issues that come into the service desk acting as a point of escalation for more challenging issues.   Plan and implement infrastructure changes...

  • L2 Server Engineer

    4 days ago

    Thiruvananthapuram, India IQMatrix Infoways Solutions Pvt Ltd Full time

    Overall purpose of the job  Primarily responsible for managing and owning support tickets and driving customer issues through to resolution.  To support the Managed Services Technicians (1st line) to resolve issues that come into the service desk acting as a point of escalation for more challenging issues.   Plan and implement infrastructure changes...

  • Network Engineer

    4 months ago

    Thiruvananthapuram, India Saaki Argus & Averil Consulting Full time

    Job Description : Position - Network Engineer - L2 Exp - 4.6+ Years Loc - Trivandrum Education - B.E./B. Tech./MCA Shift - 24*7 Roles and Responsibilities : Hands-on experience in Routing & Switching - any 2 (Cisco, Juniper, HP) Extensive knowledge on implementation, troubleshoot, and policy changes of Firewall - Fortinet Knowledge - VLAN, TCP/IP , OSI...

  • Cloud Admin L2

    4 months ago

    Thiruvananthapuram, India Saaki Argus & Averil Consulting Full time

    Job Title: Cloud Admin L2 Location: Trivandrum, Kerala (Technopark) Experience: 4.6+ Years Education: B.E, B.Tech, MCA Shift: 24*7 Preferred Certifications: Red Hat Virtualization, VMware Virtualization, OEM Certification (added advantage) About the Role: As a Cloud Admin L2, you will be responsible for ensuring the efficient and smooth operation of...

  • Trainee-Infrastructure Operations

    3 days ago

    thiruvananthapuram, India Allianz Technology Full time

    Job Descrption The role’s primary function is to provide L1 & L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service. Monitoring Applications, underlying servers (Linux/Windows) Resolving issues/alerts in Monitoring Tools (New Relic/Dynatrace) Preparation...

  • Trainee-Infrastructure Operations

    3 weeks ago

    thiruvananthapuram, India Allianz Technology Full time

    Job DescrptionThe role’s primary function is to provide L1 & L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service.Monitoring Applications, underlying servers (Linux/Windows)Resolving issues/alerts in Monitoring Tools (New Relic/Dynatrace)Preparation of...

  • Software Engineer L2

    3 weeks ago

    thiruvananthapuram, India WAIB3 TECHNOLOGIES PVT LTD Full time

    We're WAIB3 (Web3.0 +AI), A technology based consulting and development team that delivers the best connected experience for AI-ML-NLP Projects, Web3.0 projects ,Blockchain Technology ,IT Consulting, Web Development & UX/UI Design and Evaluation services. We work to connect and power an inclusive, digital transformation technology that benefits...

  • Trainee-Infrastructure Operations

    3 weeks ago

    Thiruvananthapuram, India Allianz Technology Full time

    Job DescrptionThe role’s primary function is to provide L1 & L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service. Monitoring Applications, underlying servers (Linux/Windows)Resolving issues/alerts in Monitoring Tools (New Relic/Dynatrace)Preparation of...

  • Trainee-Infrastructure Operations

    3 weeks ago

    Thiruvananthapuram, India Allianz Technology Full time

    Job DescrptionThe role’s primary function is to provide L1 & L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service. Monitoring Applications, underlying servers (Linux/Windows)Resolving issues/alerts in Monitoring Tools (New Relic/Dynatrace)Preparation of...

  • Trainee-Infrastructure Operations

    4 days ago

    thiruvananthapuram, India Allianz Technology Full time

    Job DescrptionThe role’s primary function is to provide L1 & L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service. Monitoring Applications, underlying servers (Linux/Windows)Resolving issues/alerts in Monitoring Tools (New Relic/Dynatrace)Preparation of...

  • Trainee-Infrastructure Operations

    3 weeks ago

    Thiruvananthapuram, India Allianz Technology Full time

    Job Descrption The role’s primary function is to provide L1 & L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service. Monitoring Applications, underlying servers (Linux/Windows) Resolving issues/alerts in Monitoring Tools (New Relic/Dynatrace)...

  • Diagnal - Senior Node.js Developer - Server Side Components

    3 months ago

    thiruvananthapuram, India DIAGNAL TECHNOLOGIES PVT LTD Full time

    Job Description : - Develop cutting-edge server-side code using Node.js on AWS cloud using the latest serverless technologies.- Technical specification and development of microservices architecture-based technical solutions.- Your code will support video streaming products delivered to potentially millions of users- Optimize for performance, stability, and...

  • Software Engineer L2

    3 weeks ago

    Thiruvananthapuram, India WAIB3 TECHNOLOGIES PVT LTD Full time

    We're WAIB3 (Web3.0 +AI), A technology based consulting and development team that delivers the best connected experience for AI-ML-NLP Projects, Web3.0 projects ,Blockchain Technology ,IT Consulting, Web Development & UX/UI Design and Evaluation services. We work to connect and power an inclusive, digital transformation technology that benefits...

  • Software Engineer L2

    3 weeks ago

    thiruvananthapuram, India WAIB3 TECHNOLOGIES PVT LTD Full time

    We're WAIB3 (Web3.0 +AI), A technology based consulting and development team that delivers the best connected experience for AI-ML-NLP Projects, Web3.0 projects ,Blockchain Technology ,IT Consulting, Web Development & UX/UI Design and Evaluation services. We work to connect and power an inclusive, digital transformation technology that benefits...

  • Software Engineer L2

    3 days ago

    thiruvananthapuram, India WAIB3 TECHNOLOGIES PVT LTD Full time

    We're WAIB3 (Web3.0 +AI), A technology based consulting and development team that delivers the best connected experience for AI-ML-NLP Projects, Web3.0 projects ,Blockchain Technology ,IT Consulting, Web Development & UX/UI Design and Evaluation services. We work to connect and power an inclusive, digital transformation technology that benefits...

  • Software Engineer L2

    1 month ago

    Thiruvananthapuram, India WAIB3 TECHNOLOGIES PVT LTD Full time

    Job DescriptionWe're WAIB3 (Web3.0 +AI), A technology based consulting and development team that delivers the best connected experience for AI-ML-NLP Projects, Web3.0 projects ,Blockchain Technology ,IT Consulting, Web Development & UX/UI Design and Evaluation services. We work to connect and power an inclusive, digital transformation technology that...

  • Software Engineer L2

    6 days ago

    thiruvananthapuram, India WAIB3 TECHNOLOGIES PVT LTD Full time

    We're WAIB3 (Web3.0 +AI), A technology based consulting and development team that delivers the best connected experience for AI-ML-NLP Projects, Web3.0 projects ,Blockchain Technology ,IT Consulting, Web Development & UX/UI Design and Evaluation services. We work to connect and power an inclusive, digital transformation technology that benefits...

  • Software Engineer L2

    6 days ago

    thiruvananthapuram, India WAIB3 TECHNOLOGIES PVT LTD Full time

    We're WAIB3 (Web3.0 +AI), A technology based consulting and development team that delivers the best connected experience for AI-ML-NLP Projects, Web3.0 projects ,Blockchain Technology ,IT Consulting, Web Development & UX/UI Design and Evaluation services. We work to connect and power an inclusive, digital transformation technology that benefits...