CRM-Associate

3 weeks ago

Bengaluru, India BHIVE Workspace Full time

Role-CRM-Associate

Job Summary: We are seeking a highly skilled CRM Specialist to join our dynamic team. The CRM Specialist will be responsible for managing and optimising our customer relationship management systems, focusing on our client database. The role involves developing strategies to enhance client satisfaction, increase customer engagement, and drive sales growth through personalised customer experiences. The ideal candidate should possess a strong background in CRM systems, excellent communication skills, and a deep understanding of the financial industry. 


Key Responsibilities: 


  • CRM System Management: Manage and optimize CRM systems to ensure data accuracy and integrity. 
  • Customer Engagement: Develop and implement strategies to enhance client satisfaction and boost engagement. 
  • Sales Coordination: Work closely with the sales team on all post-sales activities to ensure seamless customer experiences. 
  • Data Analysis: Analyze customer data to identify trends, preferences, and areas for improvement. 
  • Reporting: Generate comprehensive reports on CRM activities and customer insights for management review. 
  • Lead Prioritization: Collaborate with the sales team to identify and prioritize high-potential leads. 
  • Customer Service: Address customer inquiries and resolve issues promptly, ensuring high levels of customer service, particularly related to agreement signatures, compliance, and payouts. 
  • Industry Knowledge: Maintain a strong understanding of the fintech industry to tailor CRM strategies effectively. 


Qualifications: 


  • Bachelor’s degree in Business, Marketing, or a related field. 
  • 2+ Years of minimum Experience in client relationship Management.
  • Proven experience in managing CRM systems, preferably in the real estate or fintech sectors. 
  • Strong analytical skills with the ability to interpret complex data and generate actionable insights. 
  • Excellent communication and interpersonal skills. 
  • Excel knowledge must. 
  • Ability to work collaboratively with cross-functional teams. 
  • Proficiency in CRM software (e.g., Salesforce, HubSpot, etc.). 
  • Knowledge of the fintech industry is a plus. 


About the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for enterprises, democratizing investments in Bengaluru. With BHIVE Workspace’s extensive network in prime locations of Bengaluru and Mumbai along with BHIVE Properties’ expertise in investment, the group redefines commercial real estate and financial services. BHIVE Workspace offers a collaborative ecosystem with over 27+ properties, 46,000 seats and spread across 1.8 million sq. ft, catering to corporates, MNCs, entrepreneurs, and businesses of all sizes. To know more about the BHIVE GROUP, visit – www.bhive.group


BHIVE’s Mission: The BHIVE Group’s mission is to be amongst the most loved and admired real estate companies of India by 2033


BHIVE’s Vision: BHIVE Group envisions helping people live a better quality of life. Anything that we do will have people and quality of life in mind..


Why Choose BHIVE:


Benefits: At BHIVE, we are committed to providing more than just a paycheck—we strive to create a supportive and rewarding work environment where employees feel valued, empowered, and motivated to excel. Our comprehensive benefits package, competitive compensation, financial security, and professional development opportunities, reflects this commitment and underscores our dedication to the well-being and success of our team members.


Equal Opportunity Employer: BHIVE proudly stands as an Equal Opportunity Employer – By Choice. We firmly believe that we are most effective in helping our associates, customers, and the communities we serve, lead better lives when we genuinely understand them. This involves recognizing, respecting, and valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering inclusivity for all individuals.


Growth: BHIVE invests in employee development, providing opportunities for professional advancement.


Impactful Work: Joining BHIVE means contributing to a real impact on the startup ecosystem in India.


Employee Referral Policy: 5

Category: Referral Category

If you refer to a candidate, you stand to win exciting prizes. For more details refer to www.bhiveworkspace.com/employee-referral/


If you are someone who wants to join BHIVE to collaborate, Cowin and Cowork and would like to be part of this dynamic work culture, then we invite you to embark on a rewarding journey with us.


 

 

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