RTM-Client Service Officer, AVP

1 week ago

Mumbai, India Deutsche Bank Full time

Description

RTM-Client Service Officers (CSO) act as single points of contact for all DB custody clients inquiries for the Security Services (SES) business. The query may pertain to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration. In addition, CSOs liaise with all necessary internal parties to ensure client query resolution in a timely manner.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy.

Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above

Your key responsibilities

Account Opening/Maintenance/closure for various regions in EMEA. Prepare and review Tax related -ITRA documentation for Europe markets Knowledge of Invoice and billing preparation for clients Autobahn implementation and support. Client management related admin activities. Trade settlements- pre-matching & failure status in EMEA markets Clarification of unsettled trades pertaining to the client, the counterparty and/or the depository Proactive client-specific transmission of information to the client Prompt and competent processing of client inquiries via Salesforce, fax, SWIFT and the telephone Prompt and competent clarification of client complaints Prompt processing, preparation, forwarding and controlling of client instructions in terms of corporate action instructions under consideration of the deadlines Supervision of holdings and instructions in the case of corporate action instructions, including following up on outstanding client instructions and supervising the receipt of missing client instructions Processing of rights claims in terms of transactions over the ex-date (RCL) Processing of inquiries regarding securities and cash turnover which result out of settlement and capital measures Documentation of client communication (Phone call, Salesforce) Supervision and prompt clarification of short positions on the part of the client Prompt controlling and release of invoices in (Billing application) Identification of the need for client visits, their initiation and where necessary, participation

Your skills and experience

Should be strong in Settlements or Corporate actions background in Corporate Bank – Custodian business preferred. Client facing experience along with good communications skills. Knowledge of markets and settlement practices across European markets Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, DMA, etc. Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions SWIFT’s knowledge for MT54X series and MT56X series for settlements and Corporate actions Prompt reaction to client inquiries within the respective deadlines (see best practice guidelines) Oral and written fluency in English. Prompt communication/escalation of extraordinary, difficult and risk-laden client inquiries, as well as complaints Preparedness to take on back-up functions Cooperation within the team, beyond the team (live an open door policy) and adjoining departments Realistic priority-setting under consideration of the total scope of tasks set Efficient, structured, independent and autonomous working

How we’ll support you

Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

  • RTM-Client Service Officer, AVP

    4 weeks ago

    Mumbai, India Deutsche Bank Full time

    Job Description RTM-Client Service Officer, AVP Position Overview Job Title: RTM-Client Service Officer Location: Mumbai, India Corporate Title: AVP Role Description RTM-Client Service Officers (CSO) act as single points of contact for all DB custody clients inquiries for the Security Services (SES) business. The query may pertain to Settlements,...

  • RTM-Client Service Officer, AVP

    2 weeks ago

    Mumbai Nirlon Know. Pk B-B, India Deutsche Bank Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description:Job Title: RTM-Client Service OfficerLocation: Mumbai, IndiaCorporate Title: AVPRole DescriptionRTM-Client Service Officers (CSO) act as single points of contact for all DB custody clients inquiries for the Security Services (SES) business.  The query may pertain to Settlements, Corporate Actions, Income, Reporting, Tax or Account...

  • rtm

    2 weeks ago

    Mumbai, Maharashtra, India Fractal Analytics Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    It's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.Key Responsibilities: -Route to market Analytics Consulting (Sales, Distribution, B2B, E Commerce, Trade promotion etc) for Fortune 500 CPG and Retail clients globallyFormulate the Analytics strategy, vision,...

  • rtm

    2 weeks ago

    Mumbai, Maharashtra, India Fractal Analytics Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    It's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.Key Responsibilities: -Route to market Analytics Consulting (Sales, Distribution, B2B, E Commerce, Trade promotion etc) for Fortune 500 CPG and Retail clients globallyFormulate the Analytics strategy, vision,...

  • Senior Consultant

    1 week ago

    Mumbai, India Fractal Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! Job Title : RTM Analytics Consulting Position Level : Senior Consultant Location - Bengaluru, Mumbai RTM - Senior Consultant Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world...

  • Project & Change Lead, AVP

    4 weeks ago

    Mumbai, India Deutsche Bank Full time

    Job Description Project & Change Lead, AVP Position Overview Job Title: Project & Change Lead, AVP Location: Mumbai, India Role Description - You will be joining the Corporate Bank Relationship & Transaction Management (RTM) Projects & Processes team. The Projects and Processes team is a newly formed global function which will be responsible for...

  • Business Management Specialist, AVP

    4 weeks ago

    Mumbai, India Deutsche Bank Full time

    Job Description Business Management Specialist, AVP Position Overview Job Title: Business Management Specialist, AVP Location: Mumbai, India Role Description Overview: Deutsche Bank -a market leader in Corporate Banking solutions includingCash Management, Trade finance & lending, Securities services and Trust & Agency Services. Focusing on corporate...

  • Project & Change Specialist, AVP

    2 weeks ago

    Mumbai, Maharashtra, India Deutsche Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Project & Change Specialist, AVPJob ID: R0398095Full/Part-Time: Full-timeRegular/Temporary: RegularListed: Location: MumbaiPosition OverviewJob Title: Project & Change Specialist, AVPCorporate Title: AVPLocation: Mumbai, IndiaRole DescriptionDIPL Mumbai RTM Projects & Processes team is looking to hire a qualified professional with business-based academic...

  • Project & Change Lead, AVP

    5 days ago

    Mumbai, India Deutsche Bank Full time

    Job Description Position Overview Job Title: Project & Change Lead, AVP Location: Mumbai, India Role Description - You will be joining the Corporate Bank Relationship & Transaction Management (RTM) Projects & Processes team. The Projects and Processes team is a newly formed global function which will be responsible for driving transformation, continuous...

  • Business Management Specialist, AVP

    2 weeks ago

    Mumbai, India Deutsche Bank Full time

    Job Description Position Overview Job Title: Business Management Specialist, AVP Location: Mumbai, India Role Description Overview: Deutsche Bank - a market leader in Corporate Banking solutions including Cash Management, Trade finance & lending, Securities services and Trust & Agency Services. Focusing on corporate and financial institutions across...