Quick Service Restaurant Operations Manager
4 weeks ago
Job Summary:
The QSR/Café Manager is responsible for overseeing the daily operations of multiple cafés, ensuring that sales targets, staffing, and overall café performance are in line with company standards. The role requires strong leadership in staff hiring, training, and management, as well as coordination of café supplies, data analysis, and customer satisfaction.
Key Responsibilities:
- Oversee and manage daily operations across multiple café outlets.
- Prepare and analyze daily reports, ensuring sales and staffing targets are achieved as per company guidelines.
- Responsible for staff hiring, onboarding, and training, with a focus on upselling and suggestive selling techniques.
- Coordinate café supplies and ensure timely delivery of materials to guarantee smooth operations.
- Perform data analysis using company software and generate periodic reports for the Operations Head.
- Liaise with the warehouse to coordinate packaging stocks and ensure accurate documentation and delivery to outlets.
- Manage stock levels, reporting, and ensure appropriate inventory management practices.
- Uphold high standards of personal appearance and café operations knowledge.
Requirements:
- Experience in managing QSR/Café operations.
- Strong leadership, organisational, and problem-solving skills.
- Proficient in data analysis and reporting.
- Knowledge of stock and inventory management.
- Excellent communication and interpersonal skills.
- Must have a vehicle for café visits and operations.
- Ready to travel outstations
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