NSM-Builder Head

2 months ago

New Delhi, India STAFFIAA Full time

Job Title: NSM – Sales – Builder Vertical
Location: Delhi NCR
Department: Builder Sales
Reporting to: Vice President

Role Overview:
As the Builder Head you will play a key role in driving collaboration with real estate builders
and developers managing partnerships and generating bulk leads for the organization. You will
oversee the onboarding process of real estate partners facilitate APF (Approved Project Financing)
and ensure that the right services are provided throughout the customer’s home loan journey.
Additionally you will manage key relationships and ensure effective communication between
builders channel partners and internal teams.


Key Responsibilities:
Builder Developer Collaboration: Manage multiple builder and real estate developer
relationships to facilitate home loans. Ensure ongoing collaboration and bulk
lead generation.
Onboarding Partnerships: Scout and onboard real estate builders and channel partners
for home loans and mortgage servicing alliances. Facilitate smooth onboarding by reducing
the TAT and providing necessary support and training.
APF Facilitation: Plan and execute key initiatives such as APF (Approved Project Financing)
builder mandates and builderspecific financier subvention grids in coordination with the
financier alliance team.
Lead Generation & Service Management: Collaborate with builders and channel partners to
generate bulk leads. Ensure the right set of services is provided throughout the loan
application process ensuring a seamless experience for both partners and customers.
Relationship Expansion: Expand relationships with existing customers and partners by
continuously proposing solutions that meet their objectives. Conduct engagement activities
across the builder and channel partner segments.

KAM Fulfillment Team Management: Manage key account managers (KAMs) and the
fulfillment team to ensure timely loan disbursements and fulfillment of partner
requirements.
Escalation Management: Serve as the primary point of contact for escalations from partners
and their customers ensuring a high level of service and quick resolution of issues.
Billing MIS: Ensure timely invoicing and reconciliation for builder and channel partner
services. Maintain regular MIS reports to track performance and identify areas for
improvement.
Feedback Optimization: Conduct weekly calls and inperson meetings with partners to
gather feedback on lead quality conversion rates and identify opportunities to improve
lead inflow and conversion.
Channel Partner Support: Facilitate training and ongoing support to channel partners
ensuring they are wellequipped to generate and convert leads using org's platform.
Communication Liaison: Act as the link between key customers partners and internal
teams to ensure smooth communication and alignment on objectives.


Key Skills & Competencies:
Strong experience in managing relationships with real estate builders developers and
channel partners.
Expertise in the home loan and mortgage sector particularly in APF facilitation builder
mandates and lead generation.
Proven ability to onboard train and support builders and channel partners.
Excellent communication negotiation and relationship management skills.
Strong organizational skills with the ability to manage multiple partners and initiatives
simultaneously.
Ability to analyze and optimize lead generation and fulfillment processes.
Experience in escalation management and maintaining service quality for partners and
customers.


Qualifications:
Bachelor’s/Master’s degree in Business Real Estate or a related field.
8 years of experience in a similar role managing builder relationships preferably in the
home loan or real estate sector.
Proven track record in generating bulk leads and managing partnerships.
Strong understanding of the home loan market and mortgage servicing.

Connect:

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