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Senior Technical Consultant

4 weeks ago

Bengaluru, India MNR Solutions Full time

Job Description :


Candidates will be experienced in leading ServiceNow engagements end to end.

In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties :

- Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives.

- Work closely with a team of architects, SMEs, process consultants in end to end implementations

- Configure and build integrations with SCCM, SCOM, etc.

- Configure and develop enhancements on the ServiceNow platform to meet business needs for modules - ITSM and ITOM.

- Set up ITOM Discovery, schedules, configure CMDB health dashboard, health metrics, etc.

- Define business problems/opportunities with constraints, goals, budgets and timelines.

- Communicate technical problems and solutions to both technical and non-technical audiences.

- Ability to convey complex technical concepts in understandable business term

Consults with business analyst/project manager to develop appropriate technical solutions.

- Document and gain acceptance / approvals of selected final solutions.

- Execute technical solutions in capacity as a Sr. consultant.

- Contribute to the development of Fujitsu IP solutions in ServiceNow.

- Coach and advise other Developers.

Skills and Experience Requirements :

- Bachelor's degree with at least 5 years of ServiceNow design and development experience

- Development experience on the ServiceNow platform including customization of applications such as ITOM, Discovery and Service Mapping.

- Experience developing ServiceNow solutions and technical design documents from business requirements.

- Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers.

- Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API)

- Experience developing, implementing, and maintaining large-scale applications and systems.

- At least two full lifecycle ServiceNow implementations in the role of a lead consultant.

- Must have strong requirements gathering experience.

- Programming expertise in Java, JavaScript or other functional programming languages

- Demonstrated understanding of ITIL practices

- Excellent written and oral communication skills.

Skills and Certifications :

- ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines

- ITIL v3 certification

- Excellent analytical and problem-solving skills

- Excellent verbal and written communication skills.

- Strong presentation development and Customer Presentation skills.

- Successful teamwork experience & demonstrated leadership abilities.


(ref:hirist.tech)