Senior Technical Consultant

1 day ago

Bengaluru, Karnataka, India Aspire For Her Full time ₹ 12,00,000 - ₹ 36,00,000 per year
  • Company: Large Software MNC
  • Location: Bangalore, India
  • Full-time
  • Employee Type: Regular
  • Region: APAC - Asia Pacific
  • Work Persona: Flexible

Job Description

What you get to do in this role:

The Customer Excellence Group 
Senior
Technical Consultant
is responsible for configuring the company relevant Platform in Technology Workflows based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

  • Lead workshops with customers/ partners to assess current processes and establish future-state processes.
  • Participate in workshops with customers to assess current processes and establish future-state processes.
  • Proven consulting experience as a key technical resource leading the development and delivery of SPM solutions in client environments.
  • Design and deliver Company Technology Workflows solutions with a technical architecture designed for long-term success and following Company/platform technical standards and leading practices.
  • Provide prescriptive guidance and leadership for code review developed by partner or customer employees.
  • Advise customers on how to use the Organization's Platform's capabilities to improve their business processes while adhering to Company/Platform Best Practices.
  • Provide feedback to product development to improve the product based on experiences gained with customers.
  • Maintain skills/certifications in SPM- Project and Portfolio Management (PPM), Demand Management, Test Management, Ideation, Application Portfolio Management (APM) and Agile Development.
  • Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.
  • Promoting continuous improvement practices for delivery/engagement materials.
  • Supporting specific pre-sales activities when required.
  • Providing training and mentoring to other members of the delivery team and partner ecosystem upon request.

Qualifications

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Minimum 8+ years' experience as part of a professional services organization; or equivalent education/experience
  • Ability to travel up to 50% and Ability to work outside of local time zone preferably nighttime IST
  • Initiative - Proactive, self-motivated, and self-directed.
  • Dedication and commitment to customer success.
  • Creative with comfort running projects independently
  • Success driving complex issues through analysis and resolution
  • Relevant Certified CSA
  • Relevant Certified Implementation Specialist (CIS) certifications in aligned workflow
  • Experience working collaboratively and with Agile methodology

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