
Senior Technical Consultant
2 days ago
- Company: Large Software MNC
- Location: Bangalore, India
- Full-time
- Employee Type: Regular
- Region: APAC - Asia Pacific
- Work Persona: Flexible
Job Description
What you get to do in this role:
The Customer Excellence Group
Senior
Technical Consultant
is responsible for configuring the company relevant Platform in Technology Workflows based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.
- Lead workshops with customers/ partners to assess current processes and establish future-state processes.
- Participate in workshops with customers to assess current processes and establish future-state processes.
- Proven consulting experience as a key technical resource leading the development and delivery of SPM solutions in client environments.
- Design and deliver Company Technology Workflows solutions with a technical architecture designed for long-term success and following Company/platform technical standards and leading practices.
- Provide prescriptive guidance and leadership for code review developed by partner or customer employees.
- Advise customers on how to use the Organization's Platform's capabilities to improve their business processes while adhering to Company/Platform Best Practices.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills/certifications in SPM- Project and Portfolio Management (PPM), Demand Management, Test Management, Ideation, Application Portfolio Management (APM) and Agile Development.
- Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.
- Promoting continuous improvement practices for delivery/engagement materials.
- Supporting specific pre-sales activities when required.
- Providing training and mentoring to other members of the delivery team and partner ecosystem upon request.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Minimum 8+ years' experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 50% and Ability to work outside of local time zone preferably nighttime IST
- Initiative - Proactive, self-motivated, and self-directed.
- Dedication and commitment to customer success.
- Creative with comfort running projects independently
- Success driving complex issues through analysis and resolution
- Relevant Certified CSA
- Relevant Certified Implementation Specialist (CIS) certifications in aligned workflow
- Experience working collaboratively and with Agile methodology
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