IFS Cloud

4 weeks ago


Bengaluru, Karnataka, India Amazure Full time

Senior IFS Cloud & PSO Expert

As Senior IFS Cloud & PSO Expert you will become a member of the Servicing Solutions department within IT Solutions and more specifically in the Customer data & Workforce Solutions (CDWS) chapter, responsible for Customer data, Workforce management & diagnostics capabilities within You are responsible for translating the IT and business needs into functional specifications and design, always with the goal to have a robust, cost-effective and efficient solution within the boundaries of the workforce management platform (in this case IFS Cloud & PSO).

- You are able to work in an agile development process and adjust where necessary.

- You provide clear and structured documentation to the users as well as to the developers, testers and the operational team.

- You are able to actively participate in the validation of the delivered solution and can efficiently describe, report and monitor possible issues.

- You supervise the implementation of the requirements until the solution is rolled out in the production environment.

- You are the first point of contact for users and are able to independently understand, analyse and resolve You are able to assess, plan and organize your work with the right priorities.

- You have experience in an operational IT environment, are stress resistant, flexible and customer oriented.

- You can communicate well in English (+ Dutch or French) and can adapt your communication to the target group such as developers, users, management.

- You are able to provide understandable user-oriented documentation (e. FAQ's, training kits, .) but can also produce technical procedures and troubleshooting guides easily.

- You proactively take initiatives to improve user experience and support efficiency and look for potential technical optimizations in the domain.

Required Technical Skills & Experience :


- IFS Cloud SLM & PSO Configuration: Proven expertise in configuring and managing IFS Service Lifecycle Management (SLM) and Planning & Scheduling Optimization (PSO) in cloud environments.

- Workforce Management Applications: Deep functional knowledge of workforce management tools and platforms.

- Agile Methodologies: Hands-on experience working in Agile/Scrum teams and iterative development cycles.

- Strong background in operational IT environments, including incident management, change control, and production support.

- Experience with AWS, Microsoft Azure, or Google Cloud Platform (GCP), especially in deploying or integrating enterprise SaaS applications like IFS Cloud.

- Knowledge of cloud security and compliance standards

- Hands-on experience with relational databases like Oracle DB, MS SQL Server, or PostgreSQL

Profile :

- Working in an agile environment is nothing new for you.

- You have extensive technical IT knowledge. Experience in complex environments is a plus.

- Functional knowledge of workforce management applications is a must.

- Experience with the configuration of the IFS SLM (Service Lifecycle Management) + PSO (Planning & Scheduling Optimization) software in the cloud is a necessity.

(ref:hirist.tech)

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