Community Support Specialist

2 months ago


Tiruppur, India GEDU Services Full time

Intern Community Management

Noida Sector 64

6 months Internship

Work From Office


Job Overview:

We are looking for an enthusiastic and detail-oriented intern to join our community building team. The ideal candidate will assist in community engagement, data collection, trend analysis, and the development of online groups and communities. The intern will work closely with our data science and community teams to support outreach efforts, monitor KPIs, and create valuable insights for stakeholders.


Key Responsibilities:


Data Collection & Analysis:

  • Assist in gathering and cleaning data related to social media engagement, audience growth, and community activity.
  • Analyze data trends and provide reports to the team, identifying areas of opportunity and improvement.
  • Collaborate in developing and testing predictive models to enhance community engagement strategies.

Reporting & Dashboard Creation:

  • Generate weekly/monthly reports on community and social media performance.
  • Create interactive dashboards and reports in Excel to track KPIs such as engagement, impressions, and audience growth.

Community Building & Outreach:

  • Develop and manage online groups across various social media platforms.
  • Assist in reaching out to influencers, brand advocates, and external groups to grow the community.
  • Engage with community members to foster a collaborative and inclusive environment.

Technical Support:

  • Provide remote technical support for community members when needed.
  • Perform diagnostics and troubleshoot community-related issues.

Collaboration & Presentation:

  • Work closely with the data science and community teams to provide insights for projects.
  • Present key findings, data trends, and actionable insights to stakeholders and team members.


Requirements:

  • Degree in BCA or Diploma in Engineering.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Excel, data visualization, and reporting tools.
  • Excellent communication skills, both written and verbal.
  • Familiarity with social media platforms and community-building strategies.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Basic understanding of data collection, cleaning, and analysis processes.

Preferred Skills:

  • Experience with social media platforms like Facebook, Instagram, , or Reddit.
  • Knowledge of community management best practices.
  • Experience with influencer outreach and relationship-building.
  • Familiarity with predictive modeling and analytics tools (e.g., Python, R) is a plus.


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