ServiceNow Manager

4 days ago

New Delhi, India Pyramid Consulting, Inc Full time

Job Title: ServiceNow Team Lead / Service ManagerLocation: Bangalore, IndiaWork Mode: OnsiteEmployment Type: Full-time / PermanentAbout the RoleWe are looking for an experienced ServiceNow Team Lead / Service Manager to own and manage the ServiceNow platform for our global client.You will lead the configuration, administration, and continuous improvement of the ServiceNow environment, ensuring it supports IT Service Management and drives automation, orchestration, and self-service initiatives.Key Responsibilities- Lead and manage day-to-day ServiceNow platform operations and configuration - Implement and maintain modules such as ITSM, HRSD, ITAM, HAM, and Portal - Manage ServiceNow releases and upgrades, ensuring testing and documentation - Partner with process owners to translate business needs into effective workflows - Drive automation, self-service, and process improvement initiatives - Oversee offshore/onshore support teams and ensure smooth collaboration - Handle vendor management and conduct regular service reviews - Develop dashboards and reports to monitor KPIs and service health - Ensure changes follow ITIL processes and governanceRequired Skills- Strong hands-on experience with ServiceNow (administration, configuration, integration) - Expertise in ITSM, HRSD, ITAM/HAM, ESC, UI Builder, and Portal - Good scripting skills in JavaScript, HTML, CSS, REST/SOAP APIs - Proven ability to manage teams and vendors in a global environment - Excellent communication and stakeholder management skills - ITIL Foundation certification (Intermediate preferred)Preferred Experience- 10–15 years overall IT experience with 5+ years in ServiceNow - Experience in managing ServiceNow environments with 500+ users - Exposure to automation, orchestration, and integration projects - Background in Service Delivery or IT Operations Management

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