ServiceNow Manager

3 weeks ago

New Delhi, India Pyramid Consulting, Inc Full time

Job Title:ServiceNow Team Lead / Service ManagerLocation:Bangalore, India Work Mode:Onsite Employment Type:Full-time / PermanentAbout the Role We are looking for an experiencedServiceNow Team Lead / Service Managerto own and manage the ServiceNow platform for our global client. You will lead the configuration, administration, and continuous improvement of the ServiceNow environment, ensuring it supports IT Service Management and drives automation, orchestration, and self-service initiatives.Key Responsibilities Lead and manage day-to-day ServiceNow platform operations and configuration Implement and maintain modules such asITSM, HRSD, ITAM, HAM, and Portal ManageServiceNow releases and upgrades, ensuring testing and documentation Partner with process owners to translate business needs into effective workflows Drive automation, self-service, and process improvement initiatives Oversee offshore/onshore support teams and ensure smooth collaboration Handle vendor management and conduct regular service reviews Develop dashboards and reports to monitor KPIs and service health Ensure changes follow ITIL processes and governance Required Skills Strong hands-on experience withServiceNow(administration, configuration, integration) Expertise inITSM, HRSD, ITAM/HAM, ESC, UI Builder, and Portal Good scripting skills inJavaScript, HTML, CSS, REST/SOAP APIs Proven ability to manageteams and vendorsin a global environment Excellent communication and stakeholder management skills ITIL Foundation certification(Intermediate preferred) Preferred Experience 10–15 years overall IT experience with 5+ years in ServiceNow Experience in managingServiceNow environmentswith 500+ users Exposure toautomation, orchestration, and integration projects Background inService Delivery or IT Operations Management

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