Esper - Technical Customer Success Manager
2 weeks ago
Job DescriptionEsper is experiencing hyper growth Were the industrys first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. Esper has rapidly-growing global customer adoption among some of the worlds most innovative major brands in retail, hospitality, logistics, and healthcare.At Esper, the Technical Customer Success Manager aka Account Manager plays a pivotal role in driving customer success, revenue growth, and solution delivery. This is a hybrid role blending technical expertise with strategic account management, ensuring our customers gain maximum value from their investment in Espers solutions.The AM will own the post-sales journey for strategic accounts, combining solutioning with relationship management to drive adoption, expansion, and renewals. This role requires engaging closely with decision-makers and technical teams, solving complex technical challenges, and uncovering opportunities that grow our footprint with the customer.Must have flexibility to meet with customers with no travel restrictions.What you'll be doing- Lead Consultative Solution Design by leading and advising customers through owning onboarding, implementation, and device deployments across Android, iOS, and Linux. - Drive revenue growth by identifying and closing upsell, cross-sell, and expansion opportunities with key accounts. - Showcase business value by conducting impactful QBRs with decision makers and technical teams to align on ROI, feature requests and future growth. - Collaborate cross-functionally by partnering with Product & Engineering to resolve issues, influence roadmap, and improve offerings. - Hit revenue targets by managing renewals and expansions to achieve net revenue retention goals. - Monitor customer health by regularly tracking NPS, device counts, and usage metrics to ensure high customer satisfaction. - Upsell premium offerings to promote advanced features, higher SKUs along with professional services and other solutions. - Be the customer advocate and champion customer needs internally to drive product and service improvements. - Ensure seamless communication by facilitating effective, timely collaboration between customers and internal teams. What we're looking for- Youre scrappy, and driven and can stay abreast with quick-paced deal cycles and take ownership of your book of business with external and internal stakeholders. - 6+ years of experience, preferably an Engineering or technical degree with demonstrated success in SaaS technical sales, consulting and account management. Demonstrated experience in leveraging nuanced, technically complex products to drive business outcomes for clients & partners. - Strong technical acumen with mobile OS (Android/iOS/Linux), APIs, and device management is a plus. - Proven track record of performance in the top 10-20% of companies past sales positions - Excellent communication & relationship-building skills with a proven record of growing post-sales revenue. (ref:iimjobs.com)
-
Bengaluru, India Esper Full timeDescription :Esper revolutionizes device management by redefining what it should be: a driver of business growth.With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device...
-
Program Manager
2 days ago
Bengaluru, Karnataka, India Esper Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob DescriptionEsper is experiencing hyper growth We're the industry's first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their...
-
Bengaluru, India Esper Full timeDescription :Esper is experiencing hyper growth! Were the industrys first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices.Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their...
-
Senior Software Development Engineer I
2 weeks ago
Bengaluru, Karnataka, India Esper Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob DescriptionJOB DESCRIPTIONEsper is experiencing hyper growth We're the industry's first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices...
-
Software Development Engineer III
2 weeks ago
Bengaluru, Karnataka, India Esper Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob DescriptionEsper is experiencing hyper growth We're the industry's first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their...
-
Recruiter
2 weeks ago
Bengaluru, India Esper Full time**BANGALORE /** **PEOPLE /** **FULLTIME** **What You'll Be Doing**: - Help hiring managers craft job descriptions to attract elite talent - Assist with posting jobs - Conduct technical interviews - Create and update documentation related to hiring stats - Suggest ways to improve the recruiting lifecycle as we scale - Promote the company on a wide...
-
Bengaluru, India Esper Full timeDescription :Were looking for a Full Stack Engineer (SDE III) to join Esper and build impactful features across both UI and backend systems.In this role, youll own features end-to-end from design through deployment while working closely with Product and Design to deliver scalable, customer-focused solutions.If youre excited to use AI tools (like Claude,...
-
Staff Product Designer
2 weeks ago
Bengaluru, Karnataka, India Esper Full time ₹ 12,00,000 - ₹ 36,00,000 per yearEsper is experiencing hyper growth We're the industry's first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a...
-
Bengaluru, India Esper Full timeDescription :- What You'll Do- Design and build high-quality, production-ready features (frontend + backend).- Work with React (preferred) and Go/Python in a cloud-native environment.- Collaborate with the Product, Design, and Customer facing team to deliver customer-focused solutions.- Contribute to system design, code reviews, and CI/CD pipelines.-...
-
Esper - Specialist - Accounts Receivable
12 hours ago
Bengaluru, India Esper Full timeDescription:- What Youll Be Doing- Accounts Receivable collections for US based customers- Establish and ensure a consistent process is followed for dunning and restricting platform access for non payment- Full ownership over one of the most important parts of a business - collecting cash on time!- Submitting invoices within a portal (like Ariba) for our...
