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Customer Success Executive

2 months ago

Aligarh, India Bizongo Full time

About Bizongo:

At Bizongo, we help brands and enterprises achieve scalable growth through our AI-powered transaction first vendor digitization and embedded financing platform. Bizongo’s platform has an embedded ecosystem of 450+ brands/enterprises across diverse industries, an extensive vendor network of 7500+ businesses, and 30+ financial institutions. We offer ease of business and growth opportunities to businesses across India’s backbone industries.

About Function:

NextBuy will lay the foundation for generating risk-free commodities Trading Margins which are substantially higher than Financing Margins, and will inherently expand with scale. Currently dealing in Aluminium and Steel products, it is a 1 to 10 motion within Bizongo aiming to generate Multi Category Business capable of scaling up to $ 2-3 Bn Gross Transaction Value within 2-3 years.

What you’ll be doing:

  • Deriving results by executing solutions that have a significant impact on end-user experience.
  • Working closely with Business Intelligence, Sales, Sourcing, and other cross-functional key stakeholders to achieve the experience goals.
  • Executing support services (internal and external) with excellence.
  • Resolve queries and complaints raised by Client and Partners or employees (business or tool support).
  • Develop and possess sound understanding of Bizongo's internal platforms.
  • Managing WH inventory, in flow, out flow and transit inventory tracking.
  • Coordination with transporters for placement of vehicles for lifting of material from multiple locations across India. Ensuring placement and lifting of material as per requirements.
  • MIS for WH inventory, total inward, total outward, net available inventory, transit inventory etc
  • Coordinating with internal stakeholders for payments and other processes for releasing PO to suppliers.

What will make you a good fit:

  • Excellent communication and presentation skills, oral and written.
  • Good interpersonal skills.
  • Customer Service Orientation. Effective Execution. Attention to Detail.
  • Planning and Organizing.
  • Tech savvy and system oriented.
  • Strong experience in training and coaching users on product.
  • Familiar with CRM systems and practices.
  • Excellent data analysis and reporting skills (Excel, Google Sheets).
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multitask, prioritize and manage time effectively.
  • Ability to listen and active problem solving skills.
  • Ability to handle pressure and work in a fast paced environment.