Customer Support Specialist

7 days ago

New Delhi, India Weldots Full time

Job Title: Calling Executive – Cart Recovery & Customer SupportLocation: Netaji Subhash PlaceAbout Us:Weldots is a fast-growing eCommerce company focused on delivering exceptional customer experiences. We are seeking a motivated and customer-oriented Calling Executive to help recover abandoned carts by engaging with customers, addressing their queries, and guiding them to complete their purchases.Key Responsibilities:Make outbound calls to customers who have abandoned their carts.Understand customer concerns and answer product or order-related queries.Persuade customers to complete their purchase by explaining offers, discounts, or product benefits.Document customer feedback and share insights with the operations and marketing teams.Maintain records of calls, follow-ups, and conversions.Ensure a positive and helpful customer experience during every interaction.Qualifications & Skills:0–2 years of experience in telecalling, telesales, or customer service (freshers can apply).Excellent communication skills (English & Hindi preferred).Customer-centric approach with good listening skills.Persuasive and empathetic with the ability to handle objections confidently.Basic computer knowledge for updating records.

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