HCLTech | Walk-In Drive | Freshers

5 days ago

Gurugram, India HCLTech Full time

HCL is hiring for Fresher's (Email Support) -


Designation: Process Associate

Eligibility: BTech, BCA /MTech, MCA candidates are not eligible.

Work Location: Client Site, Unitech Signature Tower, Gurgaon

Shifts: 24x7, 5 days working, 2 days off (Rotational offs) -

Cabs: Yes, Chargeable


Walk-In Date : 21st December 2024

Walk-In Address: HCLTech Candor Tech Space, Tower 11, 1st Floor, Sector 21, Dundahera Village, Gurugram, Haryana 122022

Time: 11:00 AM to 5:00 PM

Contact Person: Tanya Nagpal/ Vineeta Singh


Please carry two copies of your resume.


Job Description:


Type of Requirement: Email Support (Excellent Written & Verbal Communication is a must)

Designation: Process Associate (Fresher)


Required Skills:

  • Excellent fluency in the English language, both written and spoken.
  • Driven to deliver an excellent customer experience through resolutions and adherence to response times.


Skills Set Required:

  • Excellent English written communication skills (MUST HAVE)
  • Strong email writing skills with a focus on customer service.
  • Ability to solve customer queries via email.


Job Responsibilities:

  • Use deductive reasoning to make sound business decisions.
  • Follow best practices and collaborate with multiple teams to complete tasks and other daily job functions.
  • Multi-task across tools to maintain client databases, validate order information, and verify payment terms with high attention to detail and urgency.
  • Ensure compliance with company and business policies, administer open sales orders, and ensure appropriate order flow.
  • Own and manage internal order-to-cash processes for multiple products, ensuring compliance with organizational policies.
  • Learn and process all products offered in the logo.


Key Skills:

  • Team-oriented and a collaborative team player.
  • Situational/contextual awareness with the ability to understand the impact of ones work.
  • Excellent critical and analytical thinking abilities.
  • High attention to detail and professionalism.
  • Proactive, self-motivated, and able to work with minimal supervision.
  • Strong decision-making and problem-solving skills, committed to resolution and compliance.
  • Excellent organizational, time, and workflow management skills.


Note: BTech, BCA /MTech, MCA candidates are not eligible.

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