WALK-IN Drive | Customer Care Executive
3 weeks ago
WALK-IN Drive
- Date : 26th Nov-24, Tuesday
- Time : 2 PM – 8 PM.
- Mode : Face to Face Interview /In Person
- Contact person : Ankita Tiwari/Swati Bhasin/Lalit Kanojia
- Address : Alight Services India Pvt. Ltd,10th Floor, Cyber Greens, Tower D & E, Gurgaon 122002. Near Phase 3 Metro station.
Pls carry an ID proof (Security check) and hard copy of your resume.
Job Description:-
(RESPONSIBILITIES)
• 100% of production time to be spent logged in on calls
• Answer calls with an approach to deliver positive customer satisfaction
• Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
• Maintain internal & client defined quality on calls
• Understands and contributes positively in meeting client SLA’s & targets
• Adheres to Customer Service Attendance & Accountability policies
• Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
• Take complete ownership of self-learning & development
• Ensuring proper documentation and follow-ups and follow SOP’s
• Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
(REQUIREMENTS)
• Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation)
• Work Experience of 1- 7 years for International Customer Service “Voice”
• Prior Customer Service experience would be preferred.
• Excellent verbal and written communication skills with least grammatical errors
• Basic computer operating skills required (MS- Office Applications)
• Appropriate Typing speed to be able to efficiently manage documentation during/post interaction.
• Ability to work evening/night shifts • Good analytical skills & attention to detail.
- Good Communication Skills.
- Immediate Joiner's Only
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