WALK-IN Drive | Customer Care Executive

3 weeks ago


Gurugram, India Alight Solutions Full time

WALK-IN Drive


  1. Date : 26th Nov-24, Tuesday
  2. Time : 2 PM – 8 PM.
  3. Mode : Face to Face Interview /In Person
  4. Contact person : Ankita Tiwari/Swati Bhasin/Lalit Kanojia
  5. Address : Alight Services India Pvt. Ltd,10th Floor, Cyber Greens, Tower D & E, Gurgaon 122002. Near Phase 3 Metro station.

Pls carry an ID proof (Security check) and hard copy of your resume.


Job Description:-


(RESPONSIBILITIES)

• 100% of production time to be spent logged in on calls

• Answer calls with an approach to deliver positive customer satisfaction

• Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision

• Maintain internal & client defined quality on calls

• Understands and contributes positively in meeting client SLA’s & targets

• Adheres to Customer Service Attendance & Accountability policies

• Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently

• Take complete ownership of self-learning & development

• Ensuring proper documentation and follow-ups and follow SOP’s

• Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.


(REQUIREMENTS)

Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation)

• Work Experience of 1- 7 years for International Customer Service “Voice”

• Prior Customer Service experience would be preferred.

• Excellent verbal and written communication skills with least grammatical errors

• Basic computer operating skills required (MS- Office Applications)

• Appropriate Typing speed to be able to efficiently manage documentation during/post interaction.

• Ability to work evening/night shifts • Good analytical skills & attention to detail.

  • Good Communication Skills.
  • Immediate Joiner's Only


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